uBreakiFix - Phone and Computer Repair — Attraction in Evansville

Timeline: Brought iPhone 6s Plus to get a cracked screen repaired. Submitted the phone and picked it up upon finishing. Upon full set up, no camera works, no phone audio works, only speaker when listening to audio. Took back and asked them to look at it. Lady called me stating she ran a diagnostic and said that the motherboard was damaged and that the "previous damage had "caught up" with the motherboard". Picked up the phone and restated what the initial tech told me. Then asked my question - Out of curiosity when someone brings a cracked screen why isn't an initial diagnostic ran? He told me they do sometimes but not always (giving me a few situations where that would be the case). However, they must always run a post diagnostic to ensure proper functionality. If there is an issue then they notify the customer before releasing. This means that when my phone was released to me it pass whatever testing is conducted. However, the issues were immediate. Ill just sell the phone at this point to a scrapper and I'm sure Ill get most of my money back.

My main grip is purely procedural (though the lady who took my phone initially is not very professional or very self aware). As a professional "fix it company" it makes no sense to me why a pre-diagnostic test isn't ran. Just to start, even if its a small fee to prevent wasted money. Second, also makes no sense how a post diagnostic test can be conducted followed by a 3rd test where an issue "catches up". It was also clear there was no real sense of self reflection on the procedure. While not my main gripe, it was a waste of money and time that could seemingly could have been prevented. Finally, I did a bunch of research on this prior to and post just to give the benefit of the doubt to AI. Given my prompts and timelines, I accept there could have been previous issues, I do not accept the explained procedure (post completion diagnostic) and the explanation of "caught up". I hope you all do better procedurally.

Edit: uBreakiFix disguises disastrous customer service on Google by that auto response for ME to contact them. How about, YOU contact me to resolve. Changing my...

I took my son's Nintendo Switch in because the child had shattered the screen. Ben took a look at the screen and quoted me the cost to replace. 1.5 hours later Ben called me and stated that he could not charge me to fix the Switch because there was nothing wrong with the screen; except that the protective screen cover was broken. I asked Ben to install a new screen protector on the Switch. Ben said it would be ready by Monday. On Sunday afternoon I received a call from another worker who stated that the Switch was finished. I informed him that I would pick up the Switch on Monday.

I would just like to say that from the very start Ben was a very easy person to talk to about the issue of the device. He was quick to quote and even came down on the quote and gave me a different option for replacement parts. Ben kept his promise and called me when he removed the screen protector and even stated that he was surprised that there was no damage underneath the protector. Ben was honest with the work that needed to be done and frankly that is all I could ask for; someone that is honest about the work that needs to be done.

Thank you so much Ben and co. for taking care of my sons Switch. He is so excited to have it back. I will highly recommend ya'll to anyone who needs electronic service for phone or otherwise. I really appreciated your professionalism and...

A few months ago I came in the store I was needing a 10ft charging cable. You had some coming in the following week. No problem I will come back. Instead of me leaving with nothing I was given a 6ft cord until the other came in. I was impressed My IPAD Pro was not charging all the time I went back to the store and was told the charging port was loose/probably broken. He needed to order it no problem at all 2 days later I took it in.the next day the tech asked me what I thought might be wrong. He told me it was just loose I could pick it up anytime and no charge. What was he kidding! No he wasn’t, you know this is a rare thing these days. My bill would have been $104.43. To me this is a store I will be using from now on, I hope you do too. I’m like everyone else you do your homework and see who has a better price in town. I did, and basically all the same but one informed me if “THEY” break the glass to fix the port “I “ would have to pay $300. Me pay it I didn’t break it. That’s why you bring it in to them so it doesn’t get broke. I will be using UBreakIFix for all my needs, they’re going to be busy!...