Rogers & Brooke Jewelers — Local services in Evansville

I had the absolute worst shopping experience with Dan this evening at Rogers Jewelers. If I could rate my experience with 0 stars, I would. I went in to Rogers Jewelers this evening because unfortunately, I lost my engagement ring this past weekend while I was on vacation. When I entered into the store, both employees remained behind the desk. Dan asked me if he could help me in anyway, and I told him “Yes, I’m looking for a rose gold and morganite ring.” He immediately asked me “Why do you want morganite?”

Now, as someone who wanted a non-tradition, non-diamond engagement ring, I can tell you that I constantly receive harsh feedback regarding my center stone choice. I replied that “I like it, and that is what my old engagement ring was” which my fiancé and I picked out together. He started being combative and said “Morganite isn’t going to last.” I told him that I was aware of the potential repercussions of purchasing a morganite stone, but was not open to diamond or anything else. He continued to push me about diamonds, and how “Diamond are forever.” Which is easily the most cliche line I have ever heard during a shopping experience, and paired with his combative demeanor, I was beyond done with this shopping experience.

I told him “I’m sorry, I’m not trying to be offensive, but I will not purchase a diamond.” He again pushed stating that their diamonds are the high quality, etc..., and to be honest, I was not looking to continue the conversation. When I started to become disinterested and kept stating that I wanted a morganite ring, Dan became increasingly more defensive and combative. I alluded to the fact that most diamonds are acquired through slave and child labor, and ethically, I was not Interested in purchasing a diamond AGAIN. At this point, I had been actively arguing with someone who offered to help me for about 3 minutes and the other employee stared on.

I have never had to persuade someone to spend money in their store until this moment. I even saw a ring in the store that I was interested in trying on. However, Dan’s tone, poor customer service, and predatory attempt at up-selling caused me to walk across the hallway and purchase a ring at your competitor, where they were MORE THAN WILLING to show me all of their morganite and rose gold rings. When I asked for his name, he again, raised his voice, “what is YOUR name?” He replied. I have NEVER been spoken to like this in a retail environment before. Not to mention, he continued to raise his voice as I walked out of the store. I will absolutely not be purchasing anything with this store again, and will actively deter others.

I would really like a manager to reach out to me and discuss this incident further, and remedy this employees behavior...

Jewelers were very rude. I went in to get a ring resized and BOTH people were so rude. First guy did not have his mask on properly and was not helpful at all. He took my ring , sized it, then left to help other customers. The ring I brought in to get resized was too small for my middle finger, which is where I had room for it on my hand. I had another ring on my middle that was a 7 3/4, which is the size I wanted my new ring to be. The second person that had helped me, a woman, insisted that I get my new ring sized to a size NINE. I explained that my other ring, that I can slip easily on and off, was a 7 3/4, so why would I need a 9? She then told me that maybe I need an 8.5 then, I then asked for just the same size very nicely. She told me that she’ll just put me down for a 8 1/4. So now, my white gold and diamond ring may or may not even fit my finger in two...

Today I wanted more than anything to get my beautiful girlfriend an engagement ring so I can make her my future beautiful wife. I walked in and searched and searched for the perfect ring with Dan, a super nice employee that only asked what I needed to make this the best invest for my future, and within the time I found the ring. Dan helped me set up a payment plan with the assistance of Becky, another amazing employee, and they were both encouraging and helpful in finding a way to make my dream ring affordable and gleaming for the love of my life. If you have any question on the service they are willing to provide, I can surely say that they will give you a fair and reasonable look into making the best possible decision...