Brown Jug Fairbanks - #278 — Attraction in Fairbanks

Let's start out with the store and selection.... awesome selection especially for being way up here in northern Alaska in Fairbanks. I am a military retiree and Scotch Drinker and cigar smoker I have been up here for two weeks on business and every evening I have brought a cigar or two and four bottles of Scotch. I even made my dreams come true and bought a $167 bottle of 17 year old Balvenie to enjoy with my fellow co-worker contractors. Only today I am so frustrated I could literally choke somebody. I walked in and walked by a cashier while she was helping someone and gave the signal of smoking and said cigar key while I wait at the humidor in the store. After five people were helped and nobody looked back at me and said just a minute coming... I walked out.! I was so upset also being it was my last day of work in town and I wanted to sit back and just relax... I figured buying that much scotch and cigars daily I would have no problem. So I went back after I put my food on the grill at the hotel directly behind it Candlewood Suites and went to the lady and stood at her counter ...and when she said may I help you ....I said cigar... She then tried to explain how if there are people in her line she has to take them and don't make signals at her etc etc ....and I immediately tactfully without getting angry said NO.. there was one person in the line and the large line had not started yet... and I stood there and watched five people walk by.... she explained if I want to come in tomorrow and talk to the manager I said no I'm talking to you. I give my 100% honest reviews online. So the store is awesome for liquor beer and even limited cigars selections however customer service with this one cashier was horrible!!! it would make me honestly if I saw her in line I will go to the next one and wait ....talk to your people Brown Jug.... if you ask who she is she is the skinny young one with short black hair she knows who she is. I am a black man and never once said anything regarding my race or why I was not being helped Etc ....so please fix your customer service issue just because you are an awesome store doesn't always mean you have awesome people working...

Went to buy wine for Christmas. The person in the wine department was really nice and we got 5 good bottles. There was a sign that said buy six bottles of wine and get 10% off and the employee reminded us of that. It sounded like a good idea so we picked out a 6th bottle. We go the register to pay for our $90 of wine and there is no discount. We ask the employee at the register and he gets the manager. Manager tells us we don't get the discount because one bottle was on sale for $1 off. Every other store (Gavoras, Fred Meyer, ect.) Has a similar 10% off for six bottle and would apply that no matter if a bottle is on sale. Also since like a sixth of the bottle are on sale at any given time they expect this to happen to you, which is extremely scamy. Long story short bought an extra bottle of wine saved $1 costing me $9. I'll go else where for my wine next time....

From the moment i walked in the door to the moment I left I was followed and stared at like a criminal. There is a huge selection of alcohol which is nice but the derpy employees made the experience very frustrating. One guy followed my girlfriend and I aisle to aisle whiping off the tops of bottles on the end caps to make it seem like he wasn't watching, one older lady did a walkie check to make sure she was safe before she tried to ask us if we had any questions (after we have already told her and the bottle whiper who is staring into my eyes that we just want to look around) as another way to follow us, and the register people literally locked the exit because they thought I was going to run out with something. I will never go back here simply because the employees are aweful and have no knowledge of proper...