Claire's — Attraction in Fayetteville

I took my daughter to Claire’s to get her ears pierced for her birthday. This has been the worst experience ever we chose the hello Kitty earrings she got her ears pierced on August 31 and literally like four days later the earring broke went back they re-pierced her ear got home that same day the other side soon as she walked out, the car broke inside her ear, call customer service and no one reached back out from customer service at the corporate office then pick her up from school today and the earring has broke again. I called back to Claire’s corporate office and now he’s like oh we sent you an email, sir I’m going through my email. I have not received the email from you guys. I have notifications on the front of my phone. The only thing I get from y’all on the daily basis is advertisement sales on top of sales so I have not received a email well because it says that we sent you an email then you just have to wait and somebody call you from customer support , OK why can’t you transfer me to customer support because the way it works is because they say you got an email we can’t verify it, sir would you need me to screenshot it and send it to you because I didn’t get an email experience and it was not to get her ears pierced so yes I am highly upset. I am highly pissed while I sit here while my daughter has another broke earring , and I wait for them to decide to call us back we could have went to Walmart where she got her first piercing at it was inexpensive and it was really really good. No issues with those earring holes. No, we go to Claire’s and it’s been...

Do not shop here! They do not honor their customers and their time. The staff will cancel your order to be malicious. I ordered one product online and after waiting hours after the store opened I reached out to the store to see what the issue was. I was told their systems were down so I canceled the order via customer service after being told I wouldn’t be able to pick the product up in a timely manner. Days later I made the mistake to try again, so I decided I would just reorder the product . I waited over 24 hours for them to cancel the order due to not having the product. However, I went in the store and seen the product...

Wanted to share about an experience that happened today at Claire’s amidst the holiday shopping craziness. I took my daughter and her friend to spend their own money, and they bought two items at Claire’s that turned out to be defective. At first the sales associates refused to process the return for us, but the supervisor Kelz patiently and kindly work with us to reach a reasonable resolution. Because of her great customer service, I wanted to leave this positive review. Thank you from this overstimulated and tired mom. I’m avoiding the mall...