Geist Jewelers — Attraction in Fishers

Let me start by saying, the jeweler that worked on my piece did an absolutely beautiful job and one staff member, Shelly, I think, was great! The rest of the staff here, not so much. They were supposed to have my piece for 2 weeks, ended up being over 2 months. There were a multitude of excuses, which I wouldn't have minded if someone had bothered to call and inform me of the delays. However, not one time did anyone do that. I had to constantly call only to be given "I don't know when it will be done, call back next week." When my piece was finally done I received a call "reminding" me that it was ready for pick up. I had never gotten an initial call that it was finished, it had been sitting there finished for 3 days. I was told "she must have forgotten to call you." Extremely unprofessional...

The shop itself is nice however when I went in there with a solid gold necklace and pendent, I was told by their “top jeweler” that what I had was junk and not real. I laughed because I knew what I had and I was doubted from the second he saw my age and assumed I was clueless in the jewelry industry. They tried to charge me for an acid gold purity test which would take no more than 10 seconds lol. I just ended up taking it to a different store and they confirmed that what I had was real and walked out with $300 cash. Don’t get me wrong, the shop is beautiful and has a large variety but just did not seem very...

Very Unimpressed. I brought my charm bracelet here to get a charm soldered on. I didn’t have a jump ring for it so I had them add one and solder it to my bracelet. The ring they put in isn’t even silver and it’s so think I’m afraid it won’t hold my charm on for very long. Not to mention it was overpriced for what I got and took 2 weeks to get it back. I normally go to a different store but went to this one because with was closer. The other place is less expensive and they use silver jump rings. It’s overall a better experience than here. I will definitely not be going to Geist...