AutoZone Auto Parts — Attraction in Fitchburg

The disappointment level here is more than sky high. I want to begin by explaining that for yrs, I have been an AutoZone customer.

This particular branch turnover rate (Fitchburg, MA- John Fitch Highway) I assume is so high, because most of the time when I go there employees are different, and given what I had to endure today, it all makes sense.

I'm one of those organized people who has his day planned in advanced and avoids anything that could alter my schedule. Today, I called Autozone and asked for a battery. I was informed they had it, and also told me that "they will install it" but I needed to buy a 3 dollar kit, which I was fine with. I had some errands to run today, and left home with enough time (in my head) to get the battery addressed and fulfill my other responsibilities, only to be informed upon my arrival by the Manager that "he wouldn't allow his employees out with this weather".

I mean, I asked and your staff told me they would, but now, this!? How old are we!? 5?. Honestly, I was so angry because it was 23 degrees out not 10 like yesterday, and even if it was 10 degrees out, YOU told me that I was going to be taken care of, otherwise I would have gone to another store, but given I had just enough time to do everything else I had planned, I decided to stay, thinking it was going to be something quick -I was totally wrong-.

I ended up being there for over an hour since I had to do everything on my own, and I had never done so. My question is, WHY lie to the customer like that!?. I missed my doctor's appointment and could not do what I had planned, due to AutoZone staff not honoring their word.

Tim (your staff) told me over the phone that you guys would do it. He didn't say "possible" as the Manager implied he did. Please don't play with your customer's time like that. Don't promise something you can't honor. This is a really shady way of getting business, because believe me, had I known I was going to go through everything that I went through, I would have picked a difference AutoPart, and as you know very well, there are SO many...

Chris went above and beyond to help me! I had a headlight that was out, and when he attempted to change it for me, it came back on. He treated me with the utmost respect and professionalism even though I didn't buy anything in that moment. 20 min later my headlight went out again, and I was unable to repeat his magic touch. When he touched it, it turned back on again, though I decided to go ahead and purchase another light so the problem did not persist. It was a little difficult to access the light, but he was persistent, determined, and knowledgeable, even while probably thinking I just wasn't going to buy it bc it turned back on again. The best decision was to purchase the item, and the best decision was to have Chris help me! ...

Store Manager Alex is extremely rude. Never greets me when I come into the store and has discriminated my husband. My husband went into the store and forgot to put his mask on Alex looked him up and down and turned around and said you "need a mask" in the rudest way possible leaving my husband at the counter. My husband went back to the car to get his mask and upon returning back inside this same Alex was servicing another customer whom did not have a mask on and another customer in line was without a mask. To make matters even better the other employee wasnt even wearing one. So why was it so important that my husband have a mask on. This store manger had no respect and needs to be trained in...