Forever Twilight in Forks Collection — Attraction in Forks

I usually never leave reviews because I've had no reason to, but my experience at this museum is something I'll never forget because of how my family and I were treated.

We are outsiders and came to Forks to visit the Chamber of Commerce only. At this center, we were told about this specific museum and the time it closes. No more information. The man highlighted the location of the museum on a tour map he gave to us, told us they closed at 4:00, and we were off to explore.

Well, we arrived to look at the museum and nobody was outside. No sign on the door stating they were closed, no one outside telling us they were closed — aside from a lady speaking on the phone — nothing. It was 3:35, we were told it closes at 4:00 PM. So, imagine my surprise when we tried to look for an associate and someone came from behind me, and in front of my mother, telling us they were closed and to exit the building. The First Lady, who was outside, approached my family and me to tell us that they closed EARLY. She said, "We closed early today because we had no visitors." Then she explained that she'd ask another worker inside if we could at least take a peek. We weren't expecting a straight 'Yes,' as we understood it was closed, but we also weren't expecting the attitude we got from one of the women who works there.

I was able to record some of the interaction, as she approached us with clear anger and hostility, immediately making everyone in my family uncomfortable. Still, we told her our situation. To which she met with doubt and hesitation. We told her the man told us about this museum, we had no idea WHAT the museum was called, only the description of what it looked like, and she told us "I doubt he told you that because he knows we close at 4:00PM and the last group came at 3:45. If you had been here at 3:30PM, you would've gotten out at 4:00PM. Which is when we close." Fine, that's fine, it's understandable, but what was unnerving is that she didn't believe what we were told. And the excuses we were given. When my mother tried to explain what we were told, the woman said a man's name, my mother replied "I don't know what his name is," and the worker immediately said, "Well he's the only man there." She also claimed the "museum" and the people at the chamber of commerce work together, which is why he would've "never" told us they close at 4:00PM and to visit the area.

So I asked why he wouldn't tell us that the last tour is at 3:30PM if they work together, she said "He probably didn't tell you because we were already closed!" So which is it? Did you close early? Or was the last tour at 3:30PM? 3:45PM? You don't expect your partner company to tell visitors pertinent information? People who clearly weren't aware of your museum until 40 minutes before "closing."?

Genuinely baffled by the way we were treated. And the cherry on top was the associate flipping the situation onto us, by claiming "This is why tourists have to look at the website." As if that alone explained any of what we were told.

You don't get to be rude to people who don't know about your business and expect them to accept it. Your museum is alive because of tourism, not the other way around. Airing out your frustrations on outsiders doesn't help keep your company alive. DO BETTER.

Edit: I've inserted the ONLY signs we saw outside. These photos were taken as we were entering the premises. So, no, there were no signs stating the museum was actively closed, but on...

While this may be a cool experience for Twilight fans, it was absolutely not worth the service or wait time. We came prepared knowing that they are reservation-based and arrived around 1:30pm to put our names down. We were able to book a reservation at 3:15pm for 3 people. Unfortunately, we were running a bit late due to a situation outside of our control, but we called Forks Collection in advance to ask if we'd be able to move our appointment to 3:30pm. They said no and that there was absolutely no grace period. Basically, if we weren't there by the time the doors opened, we would not be let in.

Edit: For background, we went to a take-out diner for lunch & specifically chose this place so we would make it to our reservation in time. So no, we did not "choose to go to a very busy restaurant" on purpose. Unfortunately, the diner took 45 minutes to bring out our food, so one of us stayed behind to wait while the other two rushed to the Collection to make our time slot. We were doing our best to be considerate and responsible, so the negative attitude from the employees was quite disappointing.

Two people from our party made it in time, but the last person came a few minutes after doors closed and was not let in. We tried to explain the situation multiple times to the employees outside, but they were not empathetic at all. Each booking session is 15 minutes (which is very short) and we were even willing to spend less time in the venue to leave at the same time as everyone else. I understand if there was a headcount limit, but our party of 3 was already included in the headcount. And in general, the attitude from the employees came off as extremely pretentious and rude (for example, we witnessed a family ask for a reservation but at the time it was fully booked. They mentioned it was their daughter's birthday and the employee just said "oh, happy birthday" in a snarky tone and walked away). We understand there are gallery rules, but I just feel that there are better ways to accommodate situations like this.

If you do still decide to go, I'd recommend going early and plan your entire schedule around your appointment booking because they are NOT...

Had a great time here over the weekend! We saw that the website said to arrive early as possible, so we got there at 11:40 AM. The woman booking us was very friendly and gave us the next available spot for our group of three, which was an hour away. We came back fifty minutes later, waited about five minutes, and promptly entered.

The gallery itself is small; we spent about ten minutes in the room that it’s in. We were aware of this from checking the website, though, so we weren’t disappointed— plus the tickets are free! If you’re having a difficult time scheduling, you aren’t missing too much by not stopping here, but if you are able to, it’s a great way to spend a bit of time in Forks. Definitely recommend!

Also, side note: I don’t normally leave reviews, but I felt compelled to this time because of how great our tour guide was, my friends and I loved him! I wish I could remember his name, but he had brown hair if that helps identify him lol. He had something to say about literally every item in the museum, he told us that he liked to rewatch the movies to gather esoteric lore to share with people. He was so enthusiastic, you could tell that he loved what he was doing and we...