Allen County War Memorial Ticket Office — Attraction in Fort Wayne

We attended our first Fort Wayne Komets game last night and were excited to experience it from the front-row Club Seats. Unfortunately, the entire experience was disappointing and misleading.

We purchased three front-row Club Seats through Ticketmaster because we were told we could not buy them in advance at the box office without going there in person. The price difference between Ticketmaster and the box office was shocking, but since we had already driven nearly an hour, we had no choice but to pay the extra fees.

When selecting our seats, Ticketmaster’s map clearly showed all Club Seats in a designated premium section. However, when we arrived, we were told we were in the wrong seats and were moved to a different row—right in the middle of the section instead of on the aisle as we had selected. To make matters worse, these "Club Seats" were in the same section as standard seats that cost nearly half the price. We could have paid significantly less for the same experience.

We've purchased Club Seats at many venues across the country, and never have we seen a situation where premium seating is indistinguishable from general seating. This was incredibly misleading and felt like a way to overcharge customers under the guise of an "upgrade."

As someone who appreciates premium seating and is willing to pay for a better experience, this was completely unacceptable. We won’t be returning for future games or events at this arena, and we’ll be advising others to avoid wasting their money on these so-called...

I understand that larger venues have food and beverage policies but I think for high school porting events there could and should be some adjustments made to said policy. I was at the Coliseum for the wrestling semi state and was stopped at the door as was everyone by two armed guards in rubber gloves searching bags and purses for food and drinks. I was disgusted at what was being confiscated. Fruit snacks, applesauce cups, juice boxes and mini waters. Parents were then forced to spend outrageous amounts of money on water and pizza and popcorn for kids aged 2 and up , I don’t understand what a few healthy snacks for kids is hurting....

They do not offer refunds on pre-purchased tickets due to illness. On top of that, they are tickets to a Mad Ants game (which is never full) and I called prior to the game. Thank you TicketMaster and Coliseum for robbing us out of $80 on our order (7-49840/CH2). I guess they do not want people to...