Best Buy — Attraction in Fort Wayne

If I could give negative stars I would. I picked Best Buy because I wanted to get excellent customer service. I was willing to pay for it. I realize that I could get my TV and installation for about $500 cheaper than what I would pay at Best Buy. But I didn’t care because I wanted an experience that would be hassle free.

The salesmen do not know everything they need to know about their products. I asked, up front, if I needed a wall mount. I was assured by the salesman and his manager that this model came with a wall mount. I bought the TV and installation for quite a bit more than I could have purchased at Costco. And I was wiling to wait an extra 3 weeks to get it. However, the salesman was wrong. I had to go back and buy a wall mount. I spent hours of my time to figure this out, contact customer service, go into a store and argue with several customer service reps and get it ironed out

I was promised and reminded that my delivery and install day was Black Friday. I got a notification on that day for my 3 hour window for installation. I had to wake my pregnant wife, rush home, and wait. 13 hours later, multiple phone calls made, WITH NO ANSWERS GIVEN, and I had no TV. My entire day off was ruined. I missed spending time with visiting family. Everything ruined. All compounded by impotent customer service reps, from who knows where, who don’t give a crap about their company or the customer experience. The one thing each customer service rep told me to do was go into the store and they would take care of me.

Going into the store and being told that they can’t help me with installation issues and I should just go home and call the 1-800 customer service number. Unbelievable! I made it clear that wasn’t acceptable. They tried to figure out what was going on. After I wasted about half of my Saturday driving there and back I was still no closer to knowing if I was ever going to receive a TV.

There is so much more to say. I was given some apologies all along the way. I was given some money back for my troubles. Tonight I tried to get a price match adjustment on the wall mount because it dropped $50. The online rep couldn’t help. So I cancelled my Best Buy membership. I urge anyone who took the time to read this to avoid shopping at Best Buy. For the love of God don’t buy a worthless membership to a dying company. There is a reason you will be lonely shopping at a Best Buy store. Given what I experienced that trend should...

Best Buy completely ruined my birthday.

My uncle gifted me an iPad, which was ordered through my Best Buy account. There were two separate orders placed at the same time—one for the iPad and one for the Apple Pencil. Both were under the same account and my name.

Best Buy released the Apple Pencil without any issue. But when it came time to pick up the iPad, they refused—just because the pickup person listed was different. Despite that, I was the account holder. The email address was mine. The phone number on file was mine. Everything matched.

I explained all of this to the store manager, Zack, and reminded him that he had just released the other item, from a separate order, made under the same account at the same time. Still, he refused to release the iPad.

I then went through the effort of changing the pickup person’s name on the order to avoid any issues. After making that change, Zack told me, “Now it’s not letting me do it.” No other solution was offered.

I called Best Buy customer support and spent another 20 minutes on the phone, only to get absolutely nowhere.

I’ve been a loyal customer for years. I’ve spent thousands of dollars with Best Buy and have held a Best Buy credit card for nearly a decade. This is how returning customers are treated? Overly strict policies, poor judgment, and zero flexibility?

At this point, I’d rather shop at Walmart. Best Buy has completely...

Edit:

Changing to 3 star from 1 star! I went to the store after I talked to the manager and things have changed for the better! Good to see companies taking customer feedback and showing positive response.

I have had multiple bad experiences going to this best buy. Its usually not very easy to find people to help you. Not even questions about products but just to help open something that's locked in a cabinet.

I went to the store today to the cell phone section and I stood there for 10-15 minutes with out even a single word of acknowledgement that I was there. The associates were busy helping others and I was not frustrated at the fact that they did not help me right away. They made me stand there like an idiot. No greeting no acknowledgement of me being there nothing.! I stood there. The girl associate was standing right in front of me and didn't care at all that I was standing there. She kept on making small talk with the customer she was already helping. It's common courtesy to acknowledge your customer.

I talked to the manager at the store after someone finally helped me. I have never felt this infuriated and I have never talked to a manager before because I don't want to get people in trouble. I probably won't be going back here.

There are a very few good associates I have dealt with.

Reading though the reviews there is a common theme of...