Happy Nails — Attraction in Fort Worth

I left this nail salon anything but happy. Before I arrived I called and asked how much dip nails and acrylics with gel cost and was told $35 for each different service. In the middle of my nails getting done my nail tech says "this is going to be $45 ok?" Well its a little too late to do anything at that point. It cost $5 extra for coffin shape, but the additional $5 I have no idea what that is about. She put on a completely different color than what I had picked out in the dip powder and when I picked out other colors she kept saying "oh we don't have that color anymore" or "that color is going to be completely different that what the sample shows because they're old." Ok if that is the case, don't display them. I picked out at least 5 different colors to be told they don't have them or the color will look completely different. Frustrated I now have no idea what color to pick since I can't have any of the 5 colors I had already picked. I asked for gel instead and she said it was $55. How is the price increasing $20 from when I called 15 minutes ago? As you can imagine this made me take longer to settle for a dip color. My nail tech then tells me I have a few minutes to pick a color or she's not going to finish my nails. I settle for a color I didn't even like and not to my surprise it was a totally different color once applied to my nails. Bottom line, I have never been so frustrated at a nail salon and to top it off my clear coat was smeared before I even made it out the door. I have gone to several different nail salons and this was a completely dissatisfactory experience. Save yourself the frustration and take your business elsewhere, you will not...

I just took my 15 year old daughter here to get her nails done for the first time. According to the reviews Lily does great work so my daughter chose her and was really excited. After picking out her polish and designs Lily informed me that it would cost $41. I asked her if they were having any back to school discounts and there is where we became very disappointed with the service. Lily removed her mask from her face and proceeded to tell me that she wanted the full amount of $41 because she knew I wasn't going to tip her. I was very offended because this was an assumption she made. I had every intention to tip her as I had a budget of $50. I used to be a waiter so I understand tipping very well. Furthermore, as a consumer I have a right to negotiate my price, especially considering the fact that other nail salons in the same area were offering discounts. Keep in mind, I was only asking for $1 discount bringing the total to $40. That would've left me with $10 to tip with if she had done a good job. Unfortunately she asked my daughter and I to leave after refusing to listen to me explain why I asked for the discount. We are not from this area and are not used to this type of treatment. I am very uset about the assumptions made about us at this place of business and will NEVER patronize them again. They might do good work but the customer service...

THEY RACIALLY DISCRIMINATE . I called them at 7:20 to see if they could take walk ins.they said yes. So I drove there to pamper my mom after she had had a long week taking care of my sick dad. When we got to the door, it was 7:28pm. The store closes at 8.00pm. We tried to open but the door was locked. A lady inside just looked at us and ignored us. We thought let's check others around and see if they'll be open on our phones. We were standing right there by the next premise when the saw two white women get out of car and walk to the nail store. We got curious to see what would happen as the ladies tried to open the door as were did. It was locked. But Alas!! We watched in disbelief as the same lady who ignored us ran to the door and open for the white ladies. As she hurriedly opened the door she looked and saw us standing right next to their store. She was tongue tied as she paused and started apologizing to the 2 white ladies how they were busy and couldn't get them. Sher realised were were watching her closely. I've never felt so bad in my life as I realized if only were were not there she would probably have let them in. I think any person of color and some who cares about basic human courtesy should not go to that salon. I feel so heavy hearted as I write this 😞 and mom felt...