Positive: An idea to give points for having no room cleaning service for a day is good. It really helps to save efforts and the environment.

Negative:

1. Pillows are really bad. I was told that this is a new policy at Courtyard to have only foam pillows of the same size. They do not match my needs at all, I felt really bad after sleeping a night on such a pillow, it gives an unpleasant feeling and it's too high for me. I had a pain in the neck and shoulder, and the only way I succeeded to stay in the hotel for a week was that I used a smaller sofa pillow as a workaround.

I think that it is essential for a hotel to have feather low-profile pillows. If you there are no such pillows in each room, they would better be available on demand.

2. Recent renowation looks really odd: gray carpet with painted spots is a great idea to hide real spots if someone spills a coffee on the carpet, but it makes me feeling that the carpet is dirty even if it is not. The whole design of the hotel is too darkish.

3. One washing machine and one dryer in a guest laundry room are absolutely not enough for a hotel of this size.

4. It's impossible to book a time slot in a guest laundry, and it's very annoying. Installing a tablet with simple booking application might help a lot. Also, it is essential to display which guest's laundry is currently in the machines, because next customer must have an ability to call a person who accidentally forgot to pickup their stuff from the machines in time.

I had quite a bad time waiting until someone picks up their laundry from the dryer for an hour at midnight, and finally nobody came, and I had to dry my laundry in my room manually, which was totally bad experience. The receptionist said they are unable to help.

5. There is a laundry bag in the room, and a piece of paper with prices of the laudnry service attached to it. However, if one asks a receptionist how one can give a bag of clothes to have them washed and ironed, it appears that this service is not available in the hotel, which is quite odd and misleading.

6. A single elevator located at the side opposite to the reception (instead of closer location) is also a disadvantage, unless you like walking your two heavy suitcases along the corridors at the time of checkin and checkout.

7. Walls between rooms are thin and absolutely NOT noise-proof. Listening to people having their adult entertainment in the room next to yours all the night is not what a regular guest would enjoy.