Fit Factory Foxboro — Attraction in Foxborough

(Note: June 2023 Updates at end)

I joined when it first opened. Nothing but great things to say back then. Super friendly & helpful staff across the board. Great atmosphere, great price point, awesome classes and so on.

Now? Well, there are the equipment & fixture issues. Machines remain unrepaired, coverings on benches/machines are in tatters, weights have rubber coatings falling off, bathrooms are trashed daily and even a water fountain remained out of service for several months before getting fixed.

A gym can't necessarily dictate the character of its clientele. It can, however, make efforts to keep its members in line with standard gyn etiquette. For quite a while now, Foxboro has been overrun with members who never put weights back, put them in wrong places, stand in front of equipment & block it from use, sit on machines endlessly w/o using them and so on.

The staff could have a very strong hand in correcting any of these things - from actively monitoring the locker rooms to politely reminding members to re-rack weights & be considerate of others.

As for maintenance, in the early days a manager would be all over a malfunctioning treadmill or broken cable. These days, I've actually had desk staff roll their eyes when reporting an Arc Trainer is making clunking noises inside.

Perhaps the most egregious issue is Foxboro staff, especially the upper level staff, treating the gym as their personal domain. On any given day you may find a manager flirting or with a bunch of his/her buddies having a workout party in the FFIT room - music blaring and eyes glaring at any other member who may wander in to work out. I have even been told, with guys chest bumping and doing a dozen different things, that no one could come in as it was a class...at a time when no class was scheduled.

As of now, the only thing one can recommend Fit Factory for is the price. Even then, what is included in any membership level can change without notice. Fit Factory started with a great concept and vibe then managed to grind all the love out of it.

PS Just a reply to the Management reply below: is a personal call/email really needed to address the issues above?

Update (6/14/2023) Gotta give credit where it's due. Foxboro has actively been working on fixes & updates lately and it definitely feels improved and moving in the right direction. And they've become...

I was minding my own business at the gym, going through my usual workout routine. The gym had become a sanctuary for me, a place where I could focus on my physical health and clear my mind. On this particular day, I was feeling good about my progress and was determined to push myself a little harder. I started with some cardio, then moved on to the free weights section, where I began my strength training exercises.

As I was in the middle of my sets, I noticed one of the gym workers walking around, checking on the equipment and occasionally chatting with members. I didn't think much of it and continued with my routine. Suddenly, the worker approached me and, without any provocation, called me a "twig." I was taken aback by the comment. It was unexpected and hurtful, especially since I had been working so hard to improve my strength and fitness.

The worker's remark stuck with me for the rest of my workout. I couldn't help but feel self-conscious and demotivated. I had always believed that the gym was a place for self-improvement and support, but this experience made me question that belief. Despite the negative comment, I decided not to let it define me. I reminded myself of the progress I had made and the goals I had set for myself. I knew that my worth wasn't determined by someone else's opinion.

In the days that followed, I continued to go to the gym, but I made sure to address the incident with the management. I explained how the worker's comment had affected me and expressed my hope that such behavior wouldn't be tolerated. The management was understanding and assured me that they would take appropriate action. This experience taught me the importance of standing up for myself and not letting others' negativity impact my journey. It also reinforced my commitment to my fitness goals and reminded me of the supportive community that the gym...

Walked in to take a zumba class, wasn't offered like a free class trial. Instead I was signed up by the desk staff for a membership that includes classes, but not all classes.. odd.. then on my walking tour through the gym that doesn't need a tour literally its a square room no need to show me how to walk across a room. I was told 30 day trial period. HOWEVER when i emailed to cancel within the 30days they told me that it was a 7day trial.. NO YOU TOLD ME 7 DAYS TO TRY THE FIT CLASSES.. not for the whole gym. Who makes you decide if you want to commit for a year witihin 7days. I didnt even make it back within 7days to try the gym out since the initial zumba class i took. I have since asked can i down grade to have just access to the cardio for me and my husband so he can go without me if I am not out of work at the same time as him. They said yes but that is a 24month commitment.. IM SORRY 24 Months? WHO IN THEIR RIGHT MIND HAS A 2 YEAR GYM cOMMITMENT. What if you move, what if you switch jobs. How am i suppose to know what I will be doing in 24 months.....Also can I just speak to a manager eveyr time they email me back its signed from a different employee. How do you know whats going on if you are only responding to the most current email. You havent beeen corresponding with me since the initial month. END RANT sorry general public but if you are in the area.. choose a different gym. If you plan on spenidng a yearly fee and a ridiculous monthly rate.. go to a gym that at least has heavy...