GameStop — Attraction in Garden City

So this location already had a 5 star review from me because its always been a pleasure to go to. Staff has always been friendly, knowledgeable, and professional. But my original 5 star review was well over a year ago. I now have such admiration for the staff here that if i could only give them a 10 star review i would. I've become friends with most of the staff here. Big Josh, John, Robin, all amazing people who go above and beyond to meet your needs. And recently, Robin worked tirelessly to make sure i was happy, and i can't say enough how grateful I am to her, and how much true admiration i have for her willingness and dedication to customer service. I'm a huge borderlands fan. and so naturally when BL3 finally had a release date i really wanted to get the Collectors Edition. This would be my first collectors edition ever. But they went like lightning and i missed out. About a month or two later i received a call from them stating that it sounded like they were getting a few more collector's edition and that i should come into the store the next morning at a specific time to get one preordered and solidified. So i did just that, at that specific time the next morning, and unfortunately they didn't get as many c.e.'s that they thought they were supposed to, and a woman in front of my had been waiting there since opening and nabbed them up. I was super upset. it didn't help that i was also sick at the time, but i missed out, AGAIN. I was frustrated because I did exactly what i was told and still didn't get to purchase one. Robin and Josh assured me tho that if anybody cancelled a preorder that they would let me know, since I had already missed out twice. Well another store in Idaho had an additional one, because its a small town and not all of their BL3 C.E.'s got purchased, but it was part of a second wave of c.e.'s that i wouldn't receive til Oct., and Robin let me know and i was able to pre order one through that location, finally. But the catch was that it was at an entirely different location that isn't close to where i live. And since it was at another location i couldn't pay for it at my local Gamestop. So what Robin had to do was call that location and get a hold of them, have me purchase a gift card, and then relay my account info and gift card info to that location over the phone. and she did this multiple times. AND, the only way I was going to get the C.E. was by having somebody who lived near the other location delivering it to my local store. They drive to my local store to work apparently. The fact that Robin even considered this as a possible solution to meet my needs and to keep me as a customer happy is just incredible to me.. When i went to finalize my receipt today for the night release Robin informed me that my collector's edition was in fact there already and i wouldn't have to wait til October. I WAS SMITTIN'! She worked absolute miracles for me with this whole situation to tried and resolve and make up for something that was no where NEAR her fault in the first place. Throughout all of this she made me feel like i was truly a valued customer and i have never felt that in this way from ANY other store. Between her and Josh, the level of commitment they have to customer service is unmatched. They don't treat you like another number, or another annoying customer, they treat you with dignity and respect and i could never say enough good things about the service i have received at this location. i know i'm making them sound like hero's, and at the end of the day this was all over a video game essentially, but you don't see customer service like this often anymore, and so when you do come by it, i feel like it should be recognized and praised. Because they dont have to go above and beyond, they can do the minimum and move you out as quick as possible, but they CHOOSE to. I know Gamestop sometimes gets a bad rep and gets meme'd on, but the people that work here are special people and treat you like friends and family. i can't say enough good things about my experience here. Theyre...

Sunday the 10th around 1:20pm I had gone to the GameStop in meridian on E Fairview because it’s closer to my house, I’ve been to this store a few times before this specific time happened. I bought a turtle beach headset back in may spent over 200 dollars on it plus 2 year warranty and recently I started having connectivity issues so i remembered I had the warranty I would just take it back and get something else. the guys at the Meridian store when I walked in he was on his phone didn’t seem to eager to help me out they weren’t busy at all. He said what can I do for you. I then explain what my headset was going, he then says I don’t have any of these in stock but all the Boise stores do. I said I can’t just replace it with another brand he goes that’s not how our warranty swaps work…I said that’s weird because I’ve done it before as I’ve been a GameStop customer for years. He said if one of the bigger up people were at one of the other stores they would make that decision. I said you can’t call someone so I don’t have to drive all over town. He then said they are out sick I won’t be calling them for something this small…made me feel like I was an inconvenience…so I called the store on overland in Boise and talked to a guy named John whom is a lead over there I told him what happen at the fairview store in Meridian he said no he should have helped you anyway he could. Long story short John at the overland store swapped my headset out for me with a different brand even which I love so much more than the one I had! John needs a raise for outstanding customer service. the fairview store in Meridian really need some customer service help tips from John. I will not be going back to the meridian store that’s for sure. overland has my...

When I first stopped into this Gamestop I bought myself a brand new copy of Borderlands, the lady got me started (after taking my information) with a powerup rewards card and informed me I had acquired points from the Borderlands purchase, later that day I tried to log into my powerup account and was let down as an account with my information had not even been created, none the less even a power up card was provided to me. I then went in yesterday and tried purchasing Destiny, the man told me it was $50 and two employees just stated they sold it for $50, rung up the game, it was $60, I said okay I'll trade in my brand new borderlands for $15 towards Destiny, low and behold he did not even offer me the full $15 for borderlands because it was purchased brand new, and to top it off he wouldn't even refund me the point rewards from my Borderlands purchase due to employees lack of knowledge. Horrible customer service, horrible way to treat a customer who had more than enough cash to pay for everything but was rather played with as the employee dug himself a hole he couldn't get out of. Never will I step into this gamestop again, treat your customers right and be respectful instead of accusing me of buying a game used and trying to return it for full value when the receipt says purchased new, thank you Gamestop for one of the worst customer service experiences I've been in, this...