Stratosphere Adventure Park — Attraction in Glendale

Extremely Disappointed with Customer Service at Stratosphere Trampoline Park

We recently attended a birthday party at Stratosphere Trampoline Park from 5:30 PM to 7:30 PM. While the kids enjoyed the jumping portion, the overall experience was disappointing due to poor customer service and an inflexible, unreasonable policy that took away from what should have been a special celebration.

The last 30 minutes of the reservation (7:00–7:30) were set aside for the party room—for pizza, cake, and goodbyes. Some kids, however, had already eaten and naturally wanted to keep jumping. We weren’t asking for anything extra—we were still within our paid reservation window. But they were told they could not jump during that time, simply because it was the “party room” portion. That logic makes no sense. If you are still in the facility and still within your reserved time, why prevent kids from jumping?

I started to raise this question with a staff member on the way to the front desk, and she was already dismissive. When I got to the manager, I hadn’t even spoken yet before she started angrily pointing at the schedule and interrupting me. I was shocked—I hadn’t even explained my concern. She was visibly irritated and unprofessional, which was completely unnecessary and frankly unacceptable.

While the food was great, and the servers were polite, they were also very slow—even with basics like getting water. The pacing was off, and it added to the overall frustration.

Other trampoline parks like Sky Zone not only handle similar situations with more flexibility, but their staff are friendly, courteous, and focused on making the experience smooth. At Stratosphere, we felt rushed out and talked down to.

We will not be returning, and I would not recommend booking a party here. A place that caters to kids should know how to treat customers with respect and make birthday parties feel...

We just hosted my son’s birthday party there . The place is nice , it is opened and bright and you can monitor the kids while they play . Now , the party situation is a different story . The party room was supposed to be ready at 2:30. It was 2:40 and the room was a mess . My host Maya had the food ready on one of the tables outside the room . I asked why is the room not ready , she said there was another party in the room and it needed to be flipped but the kids could stay ion the table outside and eat there . I disagreed as when I booked , it clearly said you get a room . Maya cleared the room and we all went in . She served the pizzas and drinks and I indicated we should do the cake in 10 minutes . She left and never came back ! I went to the cafe and asked for her, I was told she was really busy . I told the person at the cafe I need a knive and lighter to cut the cake . I’m been told my host can’t help me with the cake because she is really busy . I clarified not minding doing the cake myself which I didn’t , just needed the lighter and the knives . My host never returned to the room . At checkout , I was asked how the experience was , I was honest , Maya’s personality is great but she wasn’t available . The front desk said Maya is too popular and there is only so much they can do ! I did said Maya is a nice girl but when booking a party we expect someone from the staff to assist and to be available . The front desk girl kept saying they have so much parties and they can be there . I am disappointed for the service received during the party time . I suggest the venue has more staff available to host during the party time . Not...

Used to love taking my kids to this place but had a horrible experience the last time visiting and will not recommend this place. First of all the staff doesn't really do anything. It's just a free for all when it's busy and all the smaller kids were running and jumping the correct way when a group of teenagers just came running back and forth through the sides of the trampolines and kept knocking little kids down and laughing one being my son so I went and told them to knock it off and of course the employee just stood and watched over and over as little kids were getting knocked down. So I brought my kids over to the basketball area to get them away from that. We played for not even 5mins when the teenagers of course went over there. We just kept playing and the young employee working over there told us to move to the other hoop so the teenagers could play on that one. I said someone else is playing on that one and I told him to have them play somewhere else. He then took the ball and gave it to them. So being an adult instead of flipping out in front of my kids I went and told the manager that I wanted a refund and we just left. I'm just shocked that I spend almost $200 and am treated like that. Very disappointed that they allow things like...