Sportsman's Warehouse — Attraction in Grand Island

On Friday, November 22nd, I called the Sportsman’s Warehouse in Grand Island to confirm if they had a Beretta A300 Ultima Cerakoted in stock. The person I spoke with assured me they had one left. I told them I’d be driving nearly 3 HOURS the next day, Saturday, November 23rd, to purchase the shotgun. They responded, “Sounds great!”

After my long drive, I arrived at the store and approached the gun counter, where I explained what I was looking for. The sales rep brought out the shotgun, only to inform me it was on their quarantine shelf due to a cracked barrel and couldn’t be sold. Why wasn’t I told this over the phone? It would’ve saved me six hours of driving and nearly $100 in gas.

The sales rep didn’t seem concerned about the oversight, and when I asked to speak to a supervisor, I was told they were off. I requested they call the supervisor, but they acted reluctant, saying, “He probably won’t answer.” One staff member even had the audacity to comment, “Why didn’t you just go to Scheels if you’re going to be this mad over driving?” That level of unprofessionalism was infuriating.

Thankfully, an older gentleman intervened. He was polite, professional, and apologetic. He took down my information and promised the supervisor would call me the next day. It’s been four days, and I still haven’t heard from anyone.

While I appreciate the older gentleman’s effort and the $50 gift card he offered, it doesn’t come close to making up for the wasted time, gas money, and frustration. To make matters worse, the staff on duty didn’t even seem knowledgeable—one didn’t even know what a Beretta was.

Sportsman’s Warehouse, Grand Island, needs serious improvement in customer service, communication, and accountability. I wouldn’t recommend this store to anyone, especially those looking to purchase a firearm. Save yourself the time, money, and...

The employee service has been absolutely awful both times I went to buy a gun. The employees are not familiar with guns at all and should not even be trying to sell them, the first time I went to buy a .223 wylde and we wanted to make sure the firearm could fire 556 and 223, the employee than proceeded to tell us it took special ammunition that they did not sell in store we asked him if we could shoot .223 out of it and he I don’t know you can try it and if it blows up you can bring it back. The second time I went to buy a franchi affinity 3.5 in optifade marsh, I called ahead and they said it was in stock when I got to I talked to the same employee that said it was in stock and she said they did not have any I asked her if there were any waterfowl versions of it in stock and she showed me the turkey version not even in the right camo. Absolutely horrible experience both times the employees are not fit to sell guns and if I could give this review 0...

Worst service ever....if you can even call it that. Attempted to purchase a rifle. Purchased online then qent to pick up and they refused to give it to us. There was much discussion about it and when asked to talk to a manager the gun manager got very rude and asked us to leave the store. She began threatening to call the police if we did not leave when i began speaking to her as she was to me. ( demeaning and rude)Did end up discussing with store manager. He was ok on the phone stating he didnt know why they wouldnt sell us the gun either. but sthen told me after speaking to the employee, stated the store employees " were not comfortable selling us the gun" even though he stated it as ok. They do NOT stand by their word. We will never do any purchasing from them. If 0 stars was an option that is what...