We are locals so when we have visitors we always recommend this place. Usually they walk you through every step and you get to do a lot of hands on of the making of the item. It usually takes about 15-20 minutes and the experience is amazing as they explain everything and show you how to do all the steps, etc. This trip our friends got jipped and I felt so bad that it was a pricey but unexciting experience. It took about 3-5 minutes, they did NOT get to chose from all the options- only the one option of a hollow circle ornament (boring). They didnt get to do anything but blow in the tube. No shaping the item, no placing it in the fire kiln, nothing. No explanation of anything. Felt completely rushed the entire time since they were back to back appointments. So disappointing!!!! We asked the gentleman about the lack of quality this time and he said they dont do "all that" on the weekends because they dont have enough staff. Well...... maybe say that prior to us making our reservation and then maybe dont charge as much. The high prices are worth it for the experience but without the full experience it just isnt worth it. SO, my suggestion is ASK THEM first what they are offering before making an appointment. If they are offering the whole experience then do it! If they are going to "short change" the experience then just pass on it- save your time and money for something else.