I have been a loyal customer at this store for many years, along with my family. However, my recent visit on Monday, August 26th, was deeply disappointing, distressing and it would be my last one. As a Latina, I felt targeted and discriminated against during my shopping experience.
While browsing for Texas-themed gifts, I noticed an employee following and watching me closely. When I proceeded to pay, I was asked to verify my identity, something that has never happened to me or any of my family members before. The employee informed me that ID verification was required for credit card payments, yet I have never witnessed this policy being enforced on other customers.
This experience has left me feeling hurt and judged solely based on my appearance and ethnicity. My family, friends, and I will no longer be shopping at this store, and I urge others to consider taking their business elsewhere. There are many other stores in the DFW area that offer wonderful Texas-themed merchandise without the prejudice.
Being profiled in such a manner is a deeply painful experience, as it attacks your very identity and dignity. I hope this review helps raise awareness and encourages the store to reflect on...
Read moreWhen I walked into the place slow and apprehensive the owner greeted me with a lovely welcome hello. Anytime I go anywhere I only shop at places that gives me greetings not only did I buy some things that I was looking for on my trip but I bought some friends back to shop too. I was in town with a teacher's conference at the Gaylord convention center staying at the Hyatt this was one of the highlights of my shopping on main Street the people or the owners were kind and calm and welcoming. The store is basically an awesome and amazing place because it has a little bit of something for everyone you need to bring a souvenir for I bought something for my kids I brought something for myself. If you're looking for a place that you can find a little bit of anything this is the space where the people will treat you with kindness and respect. We even got history on the stores location how his father owned it and now he's owning it and how he has a daughter. It's always important to be relatable to the people who is shopping in your space or business and that will keep people coming...
Read moreVery disappointed in our visit to Grapevine. Went to the Christmas Capital to enjoy the beauty of Christmas but instead was met with bullies and racial profiling. Security at Grapevine's market on main pulled 2 of my kids (the only Mexican boys in the store at the time) aside into a corner, after following them around the market for a good 10 minutes, and trying to make them say they stole something when they didn't. After my boys emptied their pockets for the security guards the security guard told them they caught it on camera and they needed to tell them that they stole something. When my boys said "we didn't steal anything and we emptied out ALL of our pockets" the security guards cracked a joke and laughed at them and told them they could go. Then proceeded to tell them, when they walked out to find my girls, that they were going the wrong way in THEIR Store. If you're Mexican and happen to be in Grapevine's market on main, just be aware of what you might encounter while...
Read more