Kangaroo Jax — Attraction in Greenville

If I hadn't had a bad experience with another customer and management, I might rate it higher. One thing I noticed is that there were NO adults around. The staff all appeared to be high school students. I think that is great. It gives them experience. But, it has its negative side when there is no adult supervision as you will see. They were all polite, except for one.

There was a kid pushing my kid around and grabbing him by the legs. He complained to my wife. We told him to stay away from the kid. No big deal. Kids will be kids. But then his grandmother went ballistic when they went down the slide together. She yelled at me to do something about it. As her kid was the instigator, I didn't see the need and politely smiled. That's when she started cursing with all the kids around. Where was management? No where in sight. If there had been adult supervision there, the situation could have been avoided. I gather that my son was guilty of bouncing at a place that advertises itself as a place where kids can "bounce off the walls." The grandmother contacted management (literally kids) to complain about our son. I was afraid the woman was going to strike my kid as she was waiting at the bottom of the slide for him. She did yell at them. Management told me he wasn't allowed bounce at the top of the slide and must come down immediately. I think it is rather silly to enforce such rules on 4 year olds. So much for bouncing off the walls. They expect them to behave as though they were in church.

The women was overly protective and was yelling at someone the whole time because she would afraid her grandson would be injured. Her grandson was a bully well able to take care of himself. Before we left, the grandmother was calling someone, probably the police or reinforcements. We left soon after management (kids) falsely accused our son.

My son was guilty of playing; that's it. The other kid was pushing my son around and grabbing him around the legs to prevent him from getting to the top, yet it was my son who was reprimanded. It was just kids being kids. I didn't have an issue with the other kid. My guess is that they were competing and my son got the edge. If I saw him doing wrong, he would have been punished. I asked the woman what I was supposed to scold him about. She couldn't articulate anything other than my son was preventing her grandson from reaching the top, which wasn't true. I gather that you considered my son bouncing around as a detriment to him climbing to the top. He seemed to have no trouble. The other kid was the one grabbing my son's legs trying to pull him down. I never saw my son do anything other than jump and have fun. I fault management for taking sides and implementing a stupid, unenforceable rule on 4 year olds, a rule apparently only for our son. The obvious solution was to tell them to take their kid to the 4 and under section.

If you take your kids there, don't expect management to keep them safe. Watch them carefully. At least on that day, there was no adult supervision in sight. Prepare yourself to call the police if trouble arises. Don't wait until the situation escalates like it...

@Ashley Sams your review is a utter joke! Yes the ferris wheel is going to have a weight limit because its a balance thing duh! It is a kiddie ride really meant for younger kids to go on. I dont think anyone would try to intentionally try to hurt your childs friends feelings. Yes the old lady there can come across really rude but she is honest. As for being misled about a party they clearly state in their brochure what the packages include and what the add ons are. You are one of the very few negative reviews even on their page so it just goes to show you that what your saying is probably totally untrue. I go in there almost everyweek and their staff go out of their way to make all the children im with have a great time. The young gentleman their during their week wins all the kids toys\stuffed animals and he plays with them and talks to us the grandparents\parents. I think instead of trying to get your lawyer involved and being laughed at for having no case and no real reason to be mad you should really contact the manager herself instead of hiding behind a google post. If you had a party their and was displeased you didnt mention anything about it so it makes a person wonder. As for me and my group of mothers we will continue to go and support this new establishment and their great staff who my kids love and get excited about when they go! Its much easier to fix a problem if you choose to try to address it. If your kids love gravitopia so much then they are probably older and this establishment is obviously targeting toddlers and young kids. As for low air in an inflatable i never experienced that and their isnt any holes in their equipment my kids have been on them all and the most they got hurt was a little slide burn but do you hear me crying for a lawsuit no because accidents happen and the whole reason you...

I Usually Have A Good Experience But I’m Honestly Disappointed With The Experience I Had Today At Kangaroo Jax. The Man Who Usually Works The Café Area Let A Little Girl Ride The Crab Wheel Who Was Clearly Taller Than My Daughter, Even Though They Were Both Over The Height Limit. But When I Asked If My Daughter Could Ride, He Told Her No Because She Was “Too Tall.” It Really Made Me Wonder If He Said That Just Because We’re Black And The Other Family Was White.

Every Time I Come In, He Looks Miserable Working There And Is Always On His Phone, Not Even Paying Attention When People Are Trying To Buy Food. If You Don’t Like Your Job, Then Maybe You Should Find Another One—Especially When Your Attitude Is Making Families Feel Uncomfortable.

Kangaroo Jax Is Supposed To Be A Fun Place For All Kids, And I Hope Management Starts Paying Attention To How Their Staff Treats Everyone.

Reply to Melissa Thank You For Taking The Time To Respond, But I’d Like To Clarify A Few Things.

I Never Claimed That The Employee Was On His Phone While Operating The Ride. What I Said Was That, In General, He Tends To Be On His Phone And Unengaged When Working The Café Area — Something I’ve Noticed On Multiple Visits. If There’s Any Doubt, I’d encourage You To Review The Camera Footage Or I’ll Simply Take A Photo Next Time To Show What I’m Referring To.

Also, I’m Not Sure Why My Being On The Phone Was Brought Up — That Has Nothing To Do With Why I Felt Upset In That Moment. I Chose Not To Cause A Scene Because This Is A Children’s Establishment, And I Believe In Handling Things Maturely And Respectfully. That Shouldn’t Be Used To Dismiss Or Minimize My Concerns.

At The End Of The Day, I Just Want Fair Treatment For All Families, Including Mine. I Hope This Situation Is Taken Seriously And Addressed...