Bojangles — Restaurant in Greenville

I love boba Glea but if you do not want to work then don’t apply for the job. Your attitude and temperament in a business goes a long way with customers

Came up to bojangles in Lauren’s road excited to eat breakfast Young man rings in combos does not use there full listening and hearing to the customer to ring in n extr Mel but because this business of food is a passion and love as a Chef my expectations of a restaurant are on high. They proceeded to ring my food there were two things wrong on the screen and and management a female on duty had to punch Two rounds of numbers on the POS to void what w wasn’t correct and had to come sighing across the floor. As if it is to much two do your job managing and correcting while helping your crew. Very down beat location. FOH front of house experience was not great. Then they had only 4 drinks to offer in the whole restaurant because there drink machine was down. The one plus was the young man at the register did however greeted me greeting the customer while coming into their establishment acknowledging me as a customer. But the Food had to be brought back because it wasn’t rung in correct the second time because of laziness and proceeded to stay I will let Back of house know which they did not and allowed the food to be expedited our true window in turn having to bring it back to the counter.

Restaurants when customers are coming in, they want to pay for hot fresh food, along with excellent customer service if they’re going out of their way to not have to cook at home and come to your establishment feeling like they’re worth being able to stop in and give them all you got, and that’s how you get your customers, raving and spreading word of mouth to neighboring friends and family to come to the business even if you are a restaurant quick service doesn’t matter what form of business you are you’re striving of customer service excellence along with the team for back of house in front of house. She’s sore no matter what the location is stop being lazy people are doing your job and coming to work for just a paycheck and management. If you’re not happy with your placement, I would take that up with your establishment of CEO or supervising operations, and or change your field of work.

My first experience was my last experience if the same thing a occurs if I go a second but first impressions stick you all especially if you are a chain nation wide. Love me some Bojangles except for todays experience from Lauren’s road Bojangles and...

Let me begin this review by noting that the Saturday A.M. crew (from the incredibly polite and inviting cashier to the multiple managers on duty) provided the best customer service they could within the limits of the authority given to them. The intent of this review is for ownership to reevaluate why they pay their managers but don’t trust them enough to perform the duties their roles should entail.

My partner and I frequent this location almost every weekend and typically order the same items: a Cajun filet biscuit combo and a steak, egg, and cheese biscuit combo. As usual, I requested both biscuits to be “light” (not overcooked). A simple misunderstanding between the cashier and me resulted in two additional biscuits (both light) being added to the order. When I received the bag, I noticed two plain biscuits on top. Checking the attached receipt, I saw that two biscuits had been added and I was charged.

One of the managers, who happened to be bagging orders at the front, politely asked if there was an issue with mine. After I explained the misunderstanding, I simply asked if they could keep the biscuits and refund the difference. To my surprise, I was told no, but that I could supplement it with something else—or wait for the General Manager to address it. When I asked for the General Manager, another young man came forward, explained the same policy, and informed me that the actual GM was not at work. Understandable, yes—but still far from the outcome I expected.

Here’s where my real concern begins: those two plain biscuits cost $3.27. Bojangles has hired shift managers with no authority to make even small discretionary decisions. I am unaware of any company that entrusts managers with running daily operations yet prevents them from executing refunds for minor errors. Even a $5 discretionary limit would make more sense than none. Ownership would rather risk disappointing—or outright losing—a frequent customer over $3.27 than empower their managers with the tools and authority to effectively do their jobs.

And no, I did not want something to replace the food I didn’t order. I simply wanted to pay for only the food I requested.

One final note: judging by the generic replies to negative Google reviews, I don’t expect this to receive a genuine response from ownership. So keep the $3.27, and know that one more “simple, lowly, complaining paying customer” will not...

Enhancing Bojangles' Market Presence in Greenville

Bojangles has a unique opportunity to strengthen its foothold in the Greenville market, particularly given the limited dining options and extended wait times at most local restaurants. By refining the flavor profile of its signature chicken, Bojangles could attract a broader customer base and gain a stronger competitive edge.

On a recent Friday evening, when many restaurants in Greenville were fully booked, Bojangles remained relatively uncrowded, with only a few customers in the drive-thru. Choosing to dine in, we sought to assess whether the food met expectations.

From a taste perspective, I would rate the meal a 6.5/10. While the chicken was well-cooked, the coating lacked the depth of flavor typically achieved through proper brining, and the pepper spice overpowered the overall taste, leaving it somewhat bland. While casual diners may not immediately notice, an improved seasoning and marinating process could significantly enhance both flavor and customer satisfaction.

Additionally, Bojangles offers no distinction between spicy and original flavors, providing a single seasoning option. Expanding the menu to include more variety could better accommodate diverse customer preferences.

Despite these flavor-related observations, the service stood out as exceptional. The staff was professional, welcoming, and attentive, creating a positive dining experience. Their engagement with customers added a personal touch that reflects well on the brand.

Given Bojangles’ long-standing presence since 1977, it is evident that the brand has built a reputation over decades. However, as the dining landscape evolves, continuous improvements in both flavor and customer experience will be key to maintaining relevance and expanding its market share in Greenville.

For now, this evaluation highlights areas of opportunity while recognizing the strengths that Bojangles brings to the local dining scene all...