Stanton Optical — Attraction in Greenville

On August 8, 2017 I visited the Stanton Optical on Woodruff Rd in Greenville, SC. My prescription had changed slightly and I needed a pair of safety glasses for work. I paid $45 for the prescription and the optical shop matched my employer’s safety glasses price for $58 which was very nice as they were originally a few hundred. I noticed as I glanced at the prescription that the left eye (which had changed) was recorded at -1.75 which I should have questioned, because I was coming from a -2.75 and that was too great a difference. It’s my fault for not questioning the prescription, but I had been so careful during the exam I thought it had to be right.

I was told the glasses would be in within 2 days, and after 3 days I couldn’t reach anyone locally by phone with multiple attempts so I went to the store. I was then told it would take over 10 business days since they had to be ordered. After it was time I never received a call so called the store, eventually reaching someone who told me they were there. When I came to pick them up the left eye was drastically off, as I was afraid it was going to be. The ‘manager’ told me with such a drastic prescription change that it may take a few days for my eye to adjust and to wear them through the weekend, and should they still not work, come back on Monday.

I wore the glasses through the weekend which was better than having none at all, and by Monday came back. The manager didn’t recognize nor remember me so I had to explain the left eye being off and that she asked me to wear them for a few days regardless, so the optometrist retested my eye and found it at -2.50 instead. I was told to leave the glasses and within two days they would be ready. After a few days, unable to reach anyone by phone, I came by the store and was then told it would take over 10 business days again, and I asked for them back to wear them with the wrong prescription since I really needed them for work. They said they would call when the lens came in, and I asked why they didn’t call the last time when the glasses came and they checked my phone number to be sure it was on file correctly. Three weeks later, naturally, no call and I eventually reached someone on the phone who told me the lens was in and I came by and had it swapped out on September 21.

Mistakes happen and I’m not upset that the prescription was recorded wrong initially, but I don’t like how Stanton doesn’t answer the phone (except at the national line) and doesn’t call the customer when their product arrives. It makes it very difficult because you have to visit the store to ask and makes it take longer to receive your product, and it also wastes gas. I don’t like being told initially that it would take “two days” to receive something I need, and then finding out it’s closer to three weeks. I don’t feel like that’s appropriate customer service.

The prices were very good and the people working there were very friendly, but I will not be back. I would rather pay more and go somewhere customers are better communicated with. It should not have taken 44 days to receive a working pair of glasses, and 6 trips to the store.

After sending this review, I was offered a $75 store credit which...

I've been coming here annually for about three years. Until now, the service has always been acceptable (not stellar), but for the price, I didn't really expect more. On this visit, I had to wait 40 minutes past my appointment time for the exam, and then, once I was dilated, I had to wait another 30 minutes for the doctor to be available again. Apparently, they recently had to let a few doctors go and there was only one on staff that day. Regardless, I really liked the doctor and I felt like he did a thorough job.

The amount of frames available with the $65 deal has steadily shrunk through the years. Again, I with the price, I can't really complain. They said that my glasses would be ready in 7-10 days. That time came and went, but being around Thanksgiving, I thought I'd give them the benefit of the doubt and be patient. On the 15th day, I called and was told by the automated system that they were still processing. On the 17th day, I spoke to one of their call center employees. At first, I was told again that they were still processing. When I reiterated the time frame, she put me on hold to call the 'lab' to see what was going on. After 10 minutes of being on hold, she came back on to say that they were ready for pick-up. Great! Maybe someone just forgot to check them back in or something. I went that same day to pick them up. Instead of the two pairs I picked out, they gave me two of the same pair of glasses. Really?! "No problem," they said, " wait 10 minutes and we'll fix this for you. So, you can take 10 minutes to put lenses in glasses, but I had to wait 19 days?

The worst part about everything is that there was never an acknowledgement that they made a mistake, and never an apology. What I THINK happened is that they forgot to even place the order, and when I called in, they panicked and filled it right then. Had they owned up to it, apologized, and laughed about the mistake, I would have laughed with them and given them a glowing review for making the best out of a bad situation. I don't care that there was a mistake. I care that they took no responsibility. Looking at the other reviews, that's a trend. The problem is obviously the corporate culture. Just because your product is inexpensive doesn't mean that your customers deserve a lesser...

Worst experience ever! My son went in to purchase glasses. He was on a budget and was wanting to stick with the 2 for $59 deal that he saw advertised. Of course, the saleslady (Stacie according to the reciept) took him immediately to the more expensive frames. He told her he wanted to keep it cheap so she started handing him designer frames. He made himself more clear and told her he was only interested in the 2 for $59 and her attitude completely changed. She plucked the frames she had previously handed him out of his hand, and led him to the corner close to where he had previously been looking. She showed him two rows (not even full rows) and told him those were his options. These were brightly colored, extremely cheap looking frames. She also pointed out that the next three rows were $29 each. My son chose 2 frames from the $29 rows and said he could afford the difference. She then started adding all kinds of unnecessary features like tinting, polarizing, and other coatings, racking up the bill. My son finally lost his temper and told her he simply wanted to be able to see. He told her he didn't need any bells or whistles, he just wanted to have some plain old glasses. She tried to talk him into several things he didn't actually need and tried (successfully) to make him feel like the frames he chose were inadequate and not as good as the more expensive ones. I finally stepped in and asked my son (who is 17 by the way and wanted to pay for his own glasses) how much money he had. He told me $80 so I told Stacie that he wanted 2 pairs of glasses for under $80. She proceeded to tell us that the frames he chose were cheap with her nose turned up. I will never ever go back to Stanton and if anyone asks, I will make sure they know not to go there themselves. I realized that Stacie just wanted her commission but at the end of the day, you work in customer service, and you have no idea why my son was trying to stick to a budget. You are not a nice person and good salespeople don't make others feel like second class citizens simply because they don't want to spend a ton of money. Lining you pockets is not more important than common decency. Thank you for teaching my son how not to treat other people. I'll...