Korean BBQ — Restaurant in Mauldin

This is our regular place to come for Korean food. My boyfriend and I are regulars, but today’s service just made me feel so uncomfortable. This isn’t the first time that they delayed us from eating our food when we got it. I always ordered the Dolsot bibimbap and my boyfriend ordered the Galbi this time along with Kimchi Pancake. We always order an extra japchae and potato salad because we love those side dishes so we want extras. Todays visit was not how I expected it because we are regular we always order a good portion of things so there a lot of things on our table so we asked for a big table but was denied of that because it was a “dinner rush” but when we saw a table of 2 come in they were offered a table of 4 when there were 3 other tables for 2. We felt discriminated because we are asian when in reality I shouldn’t feel discriminated but I did. Because these people were American being offered these tables. Not only that when it came to our side dishes they apparently ran out of japchae and couldn’t bring us the extra order of it and they forgot to bring us our extra potato. They tried to charge us more for those side dishes that they didn’t bring out therefore we had to fix it check. Not only that but my bibimbap was really watery today, it didn’t stick to the stone bowl how it always comes. They didn’t bring the gochujang until we had gone up to the counter. Side note, when they brought our food we asked for everything we needed but ended up waiting a good bit for them, therefore my boyfriend got up and went to the front to ask them for the things. Not only that, the side dishes today were also watery and their broccoli which I love to eat was way too salty than normal. I love salty food, but this was border of causing a stroke. I understand it’s hard to keep customers satisfied when it’s one person waiting tables, especially when it’s busy however this has happened to us so many times that I felt like it was an issue that should be brought up. I love their food but their service and food quality today was...

This has been one of our favorite restaurants for a while but the past few experiences have not been good. Today we went for Father’s Day. We ordered our meal and with it we ordered the potstickers and the gimbap, as appetizers, like we normally do. Our meals began to come out and the appetizers had not come yet. I asked the waitress (the older lady, not the younger girl), if they had made the appetizers while she was preparing some drinks. She said that she would go check with the kitchen (which basically confirms that she remembers hearing us order that). She comes from the back and tells me that we didn’t order the potstickers or the gimbap and tries to show me that it wasn’t on the order slip. Actually, we did order it and she failed to write it down. She also failed to write down that we asked for the eggs that normally come on top of rice dishes to be fried hard (which we always ask for because we don’t like the runny yolk) and the egg on my dish was not fried hard. When she said that I told her not to worry about it. She then proceeds to say that they were already making it while walking away from me and not allowing me to respond. I specifically remember pointing to the name of the potstickers on the menu when ordering and my dad also recalls me ordering it so it seems that instead of admitting to making a mistake, she chose to make us feel like we were the ones who didn’t order the food. The interaction was very rude and this is not the first time that we’ve received this kind of treatment from this same lady. The food was great but the service from the waitress ruined the entire visit. We probably won’t be back...

If I could give the place a zERO for customer service I would: my husband this evening was spoken down to and done so by the owner or daughter of the owner… either way; mama misunderstood. Made a dish he didn’t order and then the daughter proceeded to yell at him and tell him about how much money she spends to keep a store going… when he came home I said that’s crazy but let me call bc he too has broken English so sometimes there are miscommunication. I called and asked to speak to the owner I tried to explain that I normally order directly with the mom. The daughter wouldn’t even let me speak. She started with, your husband needs to learn how to order:… Mind you her mom was apologetic for sellin us two large soups yesterday and only giving us one soup noodle. Normal customer service would be a patron tell you what happened and you rectify the situation: NO not them. They said he had to order a new order they charged him 25$ and gave him a dish he didn’t order! She hung up on me and she called my husband MEXiCaN! Not only is he not Mexican, all brown people are NOT the same and now I feel like she not only insulted him in the store and people witnessed it…. She then was beyond rude on the phone, NoT apologetic. She hung up on me! Didn’t even let me speak. NEVER will I ever go back in that place and be forewarned. The customer service for BrOwn people is not the same. She is racist and she made it...