Uncle Jake’s — Attraction in Greenville

BUYER BEWARE We bought an unfinished table and six chairs that come with a one year warranty from Uncle Jake's Amish Furniture. Two weeks later the table and chairs come in, the staff loaded them into our truck bed that was lined with foam and cardboard that they provided. We get home to discover large, deep scratches all along the top of the table, a crack in a table leg, a crack in one of the chairs and a large chip out of another chair. We took pictures and were instructed to send them to the manager, Laura by email. She insisted that us transporting the table had caused the scratches and refused to replace the table or offer a refund even though there is a 1 year warranty, she states it only covers manufacturing defects. She did replace the chairs that were damaged and the cracked table leg. She first accused us of cutting the table leg with a knife when opening the box but quickly changed her story to blame the factory when I pointed out that we had not used a knife to open the box (we peeled the tape off to open and the box had no cuts). She also told me that they were just going to "fix" these pieces and send them out with a table that someone had already purchased. To top it all off I get home to unload the new chairs and there is a "made in Vietnam" sticker on the bottom of a chair that the store assured us was built in Ohio. If you value honesty, quality products, and good customer service don't waste your time stopping by...

If you're looking for cheap, online furniture... Keep moving, this review won't help you. But if you're looking for high quality materials, craftsmanship, and knowledgeable people, may I suggest Uncle Jake's? My wife and I were looking for a dining room table and chairs and we could not find anything at other furniture stores that looked good and was made with high quality materials. We walked into Uncle Jake's storeroom and was immediately greeted by Tripp who showed us around, answered all of our questions (in three separate visits), and helped us customize our table and chairs - style, wood selection, finish, and upholstering. He was up front about the lead time that we should expect, as this was going to be custom-made. Tripp and the team communicated with us throughout the process and when the table and chairs were delivered to their warehouse, we were immediately called. We could not be happier with the product and service from Uncle Jake's. Pro tip: order an extra table leaf. When they build your table, the grains will match and the finishing will all look the same. If you go back months or years later to order a leaf, it's virtually impossible to get an exact match- the wood, temperatures, humidity, etc. will all be different. We got two additional leafs and they store nicely...

I bought saw raw unfinished chairs to stain to match a dining room table that I built myself. These chairs were like $140 a piece. I needed the chairs right then so ordering online was a no. I get these chairs home and start staining and on the bottom of the chair under the seat there is a perfect stamp on saying made in Vietnam!!!! Buyers beware this stuff is not Amish made nor is it even made in America. I will say for the chair. It is solidly built is very stable, made out of quality wood. However people should not charge a premium price for a sub-premium product....