uBreakiFix - Phone and Computer Repair — Attraction in Greenwood

The only complaint that I have is how long it took to complete the service. I went in on Friday afternoon and was told I had to wait till Tuesday the next week so that parts can come be ordered and delivered. Was told that a work order was made for me and reservation was arranged , Was told to bring the phone in before noon and it would take a couple of hours. Upon arriving at the store around 11:45 a.m. on Tuesday was said that the parts are not yet arrived. That it should arrive at any time. And then the technician stated that he had other screens in the back that was reserved for someone else that he was expecting to come in but had not arrived yet. So that tells me that upon coming into the store on Friday that he had the parts there on site to fix my phone which could have been done on Saturday or even on Monday. I do not understand why a reservation was made for someone prior to Friday that was not supposed to be there till Tuesday why would that technician hold the supplies they needed to fix my phone for someone on a reservation except for 4 days out? I feel like I was there on Friday you had Parts on site they could have been used to fix my phone in a more promptly time and manner than what I was given. I would understand it if the parts were reserved for another client and that client would be taken care of on Friday Saturday or Monday instead there was scheduled for Tuesday the day that they get their shipment of new supplies. I should not have had to wait three and a half days to have my device fixed the parts that you already had in store. So the technician went ahead by noon on Tuesday and used that other client's part to fix my phone because they had not arrived yet. This is my main complaint other than the fact that after they had the parts or decided to use the parts they already had I still had to wait 5 hours to have my phone fixed and all it was was a screen replacement for a Samsung Galaxy s23 Ultra. You say that it should take around 2 hours for the majority of the fixes you guys perform. And with it being a little bit more sophisticated being it was an s23 Ultra I could understand if it took the whole 2 hours and maybe another hour but not five. I myself who knows how to do this does not do it on a daily basis like your quote trained unquote technicians do. Only difference is I and not as equipped and have the supplies on hand as you guys do which is why I was there in the first place but given the tools and the screen to fix it with, I could have sat down and completed that task a lot faster in 5 hours. And I seen at least four technicians on site that day. Sitting in the lobby I heard more of a chit chat and gossiping going on that I heard any work being done. However the work that was done more than exceeds my expectations screen works fine the phone does not overheat etc etc . This is the reason why you did not get five stars . And because my work order was put on a back burner for for a post-dated work order for another client. It was because of the quality of the work and the friendliness of your staff you got any stars. Thank you you have a nice...

We had to surrender our phones for estimated 5-6 hours to get their batteries replaced. That's unnerving, and also a challenging length of time considering our circumstances at the time... and that Verizon "scheduled apt time for 10 30" we were blindsided when told it'd be at least 5.30. They did apparently end up having some issue with one of the phones and that one did take longer. Now, perhaps an emergency was needed to be worked in from the time Verizon scheduled our apt, but we weren't told that. If so, I would certainly understand such extenuating circumstance. Last thing I'd say is: the phone which they did Not encounter a problem with was returned to us without Any comment. Upon returning home, I fully charged the new battery, standard procedure, then unplugged and began using phone and was shocked to find the charge dwindle exactly as was doing and was Why we took the phone in, it was 2 years old. I returned to store next day LIVID bc as far as I could tell, No New Battery had been installed. The kind technician, told me they had replaced battery and it was a board issue. And I then spent several minutes explaining that I believed it was far more likely that the battery installed was faulty and they should First, remove new battery and verify. This all took quite a bit of discourse and though the tech was kind and eventually he took my phone and opened settings to battery, pointed out the previous day where was displayed a precipitous drop and said that always is a board issue. I appreciated him showing me, clearly, for then I was able to go back to Verizon to show them what I had been told. SO, ALL THAT TO SAY, I feel Strongly that, after he explained all the Samsung testing they are required to perform and I understood it was a board issue... WHY, didn't they Simply Tell Me when I picked up my phone that despite a new battery, it had a board problem which I would have to have Verizon send me a new phone as phone was under warranty, instead of A. Making me come back next day thinking they were incompetent or deceitful B. Much time energy was wasted bc instead of driving back there and then back to Verizon to then get a new phone scheduled to arrive overnight- I would have HAD the new over-overnighted phone AND already had it set up by the time I had jumped through all the hoops- and Entire Day was wated... and we're briefly in town and needing to head out of state. And all it would've taken was someone there to say upon pick up, Hey, The board is bad, here's Why, tell Verizon, it's under warranty and they'll overnight you a new phone. C. According to Verizon store where I went to explain all this, The Shop has Samsung Authority and could've and should've, gone ahead and provided that service themselves. I don't know what may be all the particulars but it was a Much Unneeded, Brutal,...

I spent a few hours waiting for my phone to be repaired (screen replacement) and I believe it was a bad install because I have a clicking sound now just pressing down to type.

A bad screen install can cause a break to happen when you drop it or more likely introduce water damage if it isn't flesh. The bad install could actually introduce damage - so they put it in a qose condition than it arrived in since all.i had was a broken screen and the phone is essntially brand new btw (3 months old IF THAT) S24 ultra

They put the new screen on yesterday, but obviously porrly. I'll be calling ATT, letting them know it was a botched job and going to a different location for fixing, BUT i really wish they used a better 3rd party vendor.

I thought one guys in the store were nice enough but as I sat there I overheard a lot; Just for the future, techs working the front should maybe not make up racist comments (there were a few times they made some comments while I was in the store that really raised some red flags. It was directed towards me but the point is that behavior is unacceptable in any business) when people are sitting in their store. They should serve everyone with integrity. This isn't something that the store should allow but it seems like a boys club inside so eh. Enter at your own risk.

I used to repair phones and know this job was rushed as my ohone screen isn't flush and clicks if you press the screen while typing. I have a screen recording prior to install to also show the conditions my ohone was in prior. Everything's fine still except it isn't flush. So luckily they didn't damage anything else, but it was a waste of 3 hours if the tech didn't install it correctly. I appreciate them moving me up and working on my phone but if they couldn't do it correctly I would have rather waited the 24 hours. Just kind of jumping through hoops for no reason.

Anyway, just do your due diligence and slow down a bit when your QC'ing. Pretty rookie move for a popular phone (like I said, I am cwrtified as I used to repair phones and other devices - I know what I'm talking about and I know this was rushed and not double checked/...