American Eagle — Attraction in Gurnee

Dear [Customer Service / Manager],

I’m writing to share a disappointing experience I had at the American Eagle ride around 7:30 PM (tonight)

I was asked to get off the ride after a group of kids falsely claimed I had taken their seat. The employee involved was not present during the situation and made the decision based only on what he was told, without verifying the facts or asking for my side.

Before he left or switched shifts, he also asked my daughter to get off the ride so he could check her height—despite the fact that he had already seen she was tall enough.

Overall, I felt embarrassed and unfairly treated as a guest. I hope this can be looked into, and that staff are reminded to handle these situations with fairness and professionalism in the future.

Thank you for your time and...

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