Affinity Radiology — Attraction in Hackensack

I had an appointment for an X-ray a few days after I came out of the hospital, after being hit by a car. It was really my first outing and based on what I was told over the phone I thought I would be in and out rather quickly. Unfortunately, for different reasons, I had to wait a lot longer than expected and than what I was told over the phone and I was really unhappy. I was tired, uncomfortable and just wanted to go home. Long story short, Natasha came over and spoke with me, explained the situation, apologized profusely and totally empathized with my situation and that made all the difference. She was lovely and helped me get from point A to point B and things moved rather quickly from there. I let her supervisor know and that the other staff members were lovely as well. They were all very helpful in getting me the CD and out to the car as quickly as possible with Peter actually bringing the CD out to the car for me. So what started out as being a very negative experience ended up being extremely pleasant. My husband teaches Customer Service and he said one of the most important things in Customer Service is not what goes wrong in a particular situation and it gets fixed, but how a company or someone does ABCD; goes Above and Beyond the Call of Duty and Natasha and everyone at Affinity Radiology did just that. Oh, and the Ferrero Rocher chocolates didn't hurt either 😉 Thank you Natasha and everyone at...

Let me start off by saying the front staff was amazing. However when it came time for the MRI, it was nothing short of horrifying. First off I thought Bosh was going to do my MRI. Nope I got a woman with an accent. Blonde I think. First off, while I waited in a small room to be next, the entire time she was performing an MRI on a gentleman, she was on her phone. Never once spoke with him, or asked if he was doing ok. Now comes my turn. Let me start by when I first laid on the table. I had to put a cage like coil over my abs. Wow, as she closed it remember thinking to myself could she push own any further. I told her my back was in severe pain I needed to bend my knees. All she gave me was a pillow that looked like it was squashed in a waffle maker it was so thin. I told her that was not going to do it I needed something more supportive because I could not stand the pain she said that is all she had. I told her I was scared. She instructed me she would put me in and take me out 3 times to ease my fear. All three times was good. I went in so far and I thought I could do it, but was I wrong. When she finally put me in to start the test, I went further in then she showed me the first three times. I was a wreck. I started experiencing a panic attack. She told me to lie still. I screamed to take me out and she looked annoyed that the test could not be done. NEVER going there again as long as she...

First off, this review isn't about the service itself. I thought the technician was caring and professional.

When I booked the appointment, nobody said anything about my having a copay. Mind you I had two visits for MRI, and no one in either setup or confirmation call said a word. So imagine my surprise when I got there and was hit with a /substantial/ co pay. I said ok, it is what it is, can we be sure it's for both days and all the views? She said yes it is. Imagine my increased surprise when I went in the second day and was hit with an identical copay. I said to the reception that she said "oh no I said it was for the one day". She didn't though. I asked her to be perfectly clear at the time, and on the second day she opted to gaslight me.

In the end, there's really nothing you can do, you have to have the scan so I bit my tongue and got it done.

This however, is incredibly slipshod. I can see from other comments that I am not the first person that has had this problem, and they just consistently seemto keep doing it.

Again, I have nothing wrong with the service or the facility, it's very clean, the technician is very professional, and I got my discs when I was done. Their lack of information and transparency, however, is at the most unethical, and at the least unprofessional.

I will definitely use the Optum network next time. You should too...