AMC Camp Hill 12 — Attraction in Hampden Township

I recently went to watch a movie here because it's one of the better prices in the area and I've had good experienes. However, this evening was very disappointing on a few accounts. First, upon entering the theatre, I noticed that the sound quality was much poorer sounding than usual. Apparently, the surround sound was failing and only the speakers at the front of the theatre were functioning. I noticed another guest bring this issue to the attention of one of the employees and he began to address the issue before the movie started. About 30 minutes in, the issue was unresolved so this same customer again brought it to the attention of this employee, who continued to attempt and resolve the issue. This time, the sound turned off completely, and the same man who had been complaining stood up and began angrily telling the employee we all needed to be refunded and the issue needed to be fixed for real, and now. My family and myself stood up and left the theatre at this time intending to leave and try a different theatre, however, despite the other man losing his temper, I felt sympathy as he had taken his son to this movie, and maybe this was one of the only nights he was able to do so. Very unfortunate for both him and the employee (who appeared to be a high school-aged kid) unable to resolve the issue. Upon exiting and returning to the box office to get my refund, I noticed the theatre manager, Justin, sitting down playing on his phone. When another employee, Stewart, kindly offered me a refund, the manager scolded him for offering to apply my refund to my credit card as had been my preference and told him next time to just give cash as it was faster. I curtly commented that I wanted it applied to my card, and that I did not want cash. I noticed this manager again express visible irritation at the next customer who was given a refund to their credit card as to their preference. After this, I approached the manager and expressed my disappointment in his customer service and professional conduct, in addition to his total inaction in addressing the failures of this theater to fix their sound issues. At this point, he commented that this was an ongoing technical issue they had been dealing with all day. I asked him why then he had continued to sell tickets at full price or not properly alert people of the inability to meet normal standards and he simply said "I'm sorry, we're working to fix this issue." My speculation is that they felt they could get away with lower-quality sound if they said nothing and continued to sell tickets, however, that is indeed just speculation. I do not blame the staff, but I do blame this manager for his failure in leadership skills and horrible customer service. He not only griped about giving refunds, but was completely disrespectful and dishonest about the technical difficulties the theatre was...

After wasting an hour in the line at the Mechanicsburg AMC my daughter and I drove to this theater. We purchased our tickets online (hoping that it would be faster to get in). We got in but same mayhem as with the Mechanicsburg AMC location. Real long line of people most like us who had purchased tickets online and just wanted to go to their seats, yet we all had to STAND INLINE and get our tickets validated by someone at the concession stand!

Picture a long line of customers all waiting to get to the concession stand - with only two young staff at the two of 5 registers. And a rather impatient older guy "the manager on duty" who as he put it "had no time to talk to the customers now!"

Luckily, we had time to go through the extremely slow and frustrating line and get our tickets "validated". Mind you this could have easily been done by one staff member at the entrance! Once done I asked the young lady, is there a manager we I can take to? she pointed to the "manager on duty" who to be fair, was overwhelmed with all that was going on. So, I said Sir, why do all the customers coming in have to stand in Concession line. Even those who have purchased their tickets online and do not need to purchase any snacks? His answer was "I am too busy now and cannot talk to you about your question" I shook my head and headed to our showroom.

The main hallway was covered in trash and popcorn. The trashcans next to each showroom where overflowing with waste. We hoped that the seating area would be better! We were wrong, while choosing our seats we had to watch for empty bags and soda cups. Our sitting area was as bad with bags and popcorns still on the floor. If you ask me this showroom had not been cleaned from the night before - most likely the other ones were not in better shape.

Maybe we all need to avoid going to an AMC theater for a while until AMC corporate and local managers realize that people can always go to another theater or wait and watch these movies in the comfort of their homes.

Going out to see movies need to be a pleasant experience. Our experience with both AMC Mechanicsburg and AMC Camp Hill was...

Went to see the one day re-release of The Fellowship of the Ring, the first movie in the Lord of the Rings trilogy. We pre-ordered tickets online so we were guaranteed seats. From the start of the film the movie began to freeze, the way a DVD does when it has a big scratch.

The freezing continued throughout the opening scenes, to the point it was unwatchable. Multiple people went out to talk to management about the issue, but he manager wouldn't come out of the office. Instead he left a young counter clerk to deal with all of the upset customers. The manager simply refused to do his job, just telling the kids at the counter to tell people they couldn't do anything without restarting the film.

Here's the thing, management was made aware of the problem 5 minutes into the start of the film. Everyone in the theater would have been happy to wait until the film was restarted.

I'm disappointed by the management. He had an opportunity to step up like a leader and fix the issue. Technology doesn't work sometimes. What matters is what you do when things don't work correctly. Instead he sat in the back, avoiding dealing with the problem and forcing the teenagers out front to deal with the upset customers.

We did get refunds, but the conversation in the theater was that most of us would have been happy to move to a different theater and wait for the movie to restart. After all, it might be another 20 years before we get another opportunity to see it in the theater again. This experience was a great reminder that staying home and streaming a movie versus paying for the theater is often the...