Starbucks — Restaurant in Hampden Township

Y’all. This place is a HOT mess. 😂 I waited to come to this location hoping the kinks were worked out. It’s the most convenient location for me so I was excited. Started coming a week ago. I’ve been 3 times and every single time was a train wreck. First time we waited 20 minutes inside and then they got one of the drinks wrong. 😵‍💫 Next time we also waited 20 minutes inside and they gave one of our drinks to someone else. 😵‍💫 Today I decided to try the drive thru hoping it would be faster and it was, but they charged $7.80 for a tall Caramel Ribbon Crunch Frappuccino with no coffee (for my daughter). 😵‍💫 I asked why the price is so high all of a sudden and she told me there’s no button for cream based so when she puts it in manually it comes to that. I literally asked, “Sooo it’s cheaper to get it WITH coffee?” And she said, “Yeah.” 😂💀 They’re all nice so I gave a star for that (let’s face it, the first star doesn’t count on Google), but FR…I gave you guys 3 tries after you’ve been open 6 months. No...

Good enough, but the Nitro is not as good as Sheetz, which is weird that a gas station’s nitro is better than a coffee shop’s. And Starbucks is more than twice the price.

The place was clean. Bathroom clean. But scent of perfume frequently overpowered the aroma of coffee. Strangely, it seemed that someone in the restaurant applied cologne several times (and there are only two other patrons here—and two manager types, plus staff). Perhaps it’s wafting out from the restrooms and automatic air “fresheners.” Very bad in a place where taste and scent are vital to the experience of drinking coffee.

Probably nobody else would notice. No, one of the girls sitting down from me just asked her friend if she smells perfume.

More and more people are sensitive to environmental toxins, and air “fresheners” and fabric softeners, along with scented soaps are very difficult for some people to be around.

I never smelled the coffee again after the first dose of perfume or air...

I'm a regular at this location and a couple of other locations, however this one is closest to me. When my drink is made correctly, it's delicious. I cannot have dairy, so I need it made with almond milk and NO whipped cream, yet, I still get whipped cream on occassion. I always go through the drive through, and the guy (I do not know his name), is not friendly (no greeting, closes the window while you're talking, does not wish you well/good day, etc, tries to hand out the wrong order to the wrong customer, makes me feel as though I'm bothering him and I don't appreciate it ( I work customer service as well). The atmosphere would be great if these people at this location could/would do their jobs and do them correctly. I don't have this issue elsewhere. I spend my money here every day, I don't appreciate this lack of service. If they can't handle it, they shouldn't work...