This motel REFUSED TO PROVIDE ME SERVICE AND A ROOM AND DISCRIMINATES AGAINST PEOPLE WITH DISABILITIES AND SERVICE DOGS UNDER ADA LAW. Here’s my story.

On Friday, August 30th 2024 around 4pm, I was in vacation in Hampton Beach NH (I’m Canadian) and looking for a room so I could stay one more night. So my friend (who is an US citizen and NH resident) was searching a room for me. He finally talk with the manager name Joe at the Main Sail Motel (40 Ashworth Ave. Hampton NH 03842) in Hampton beach, who told him he had a cancellation/no show from a booking made on expedia which had made no deposit, so that yes, he had a room available for me on this night but I needed to go there and pay him cash for the room, for the price we agreed on. Everything was set up and confirm by phone, I went back there with my friend that arranges the meeting for me to pay cash for the room. I walked in the office with my service dog. I have a cardiac myopathy disease and an internal defibrillator. I need my service dog to help me in my day to day life especially to pull me uphill or upstairs because I don’t have the physical/cardiac capability to “force” in an anaerobic effort. I also take a lot of medication for this cardiomyopathy I need her to keep me upwards when I sometimes loose my balance/dizziness so I can hold on to her and her harness not to fall. And she can also detect my arythmia so she's also a medical service dog. Anyway, Joe was there, and when he saw me entering with my service dog he said he didn’t accept dog, I explain to him that it was a service dog, anyway she had all her equipment on her (harness and card) identifying her as a service dog, he said he didn’t care he couldn’t accept me with a dog, I explain to him my cardiac problem and what she did for me, even told him she had her card and I could proved that she was a real service dog, he said he didn’t care, they don’t accept dogs, I than explain to him that, by Law, he could not refused, he had the obligation to accept me and my identify and registered service dog, he was maintaining that “No” there was nothing to do, and has I was insisting that he could not just say no and legally he could not deny me the room because I had a Service dog, he then change his story and literally said : “Anyway, I don’t have any room available for you, we are full booked”, so with that, suddenly he changed his version and said he had no room available now! On that note, I couldn’t do anything more since he basically “covered” himself by saying no room available and I didn’t have a written room booked with them cause the booking deal was made last minute by my friend by phone. So I had to leave and come back to canada cause I had no room to sleep in at that point.

Even though I’m a Canadian, i think it's important for me to write and tell what happen to me with this Mainsail motel so that my rights and mostly the futur rights to you, American with disabilities, was infringed and that this places discriminates against people with disabilities and service dogs. I’m mostly thinking about veterans too that have ptsd dogs and that I respect very much even though USA is not my country (I was part of the thin blue line before I was hurt on the job and my heart as now severe damaged so i’m medically retired now), so I do recognized the services provided by all those people that fights for their country and their rights and I don’t want them to have to fight more with those kind of discriminatory places just because they now have the need for a service dog. So I think, doing a review and complaint, even though I’m Canadian, can help them (veterans) and all the other deserving Americans out there to get their rights respected. So pass the word about this place Windsail Motel in Hampton Beach NH = discrimination and no respected of ADA laws and civil rights of American and Canadian tourists. Thanks.