Spavia Greater Morristown — Attraction in Hanover Township

I've visited Spavia numerous times over the last few years. I like them for their convenience, professional staff, cleanliness and absence of a hard sell for membership. Which is why i don't use Massage Envy or Hand and Stone, their competitors. Initially, they were very communicative and reliable. A visit earlier in the year, I was told upon arrival that one of my additions couldn't be done due to scheduling. Ok.... Otherwise service was great, although there was a mom and young teen daughter having tense words in the quiet room. Today, however will likely make my last visit. I booked the service on Monday morning. The receptionist rushed me off the phone. She didn't ask if I wanted another service, nor did she check my contact information. I even had to remind her to take my credit card. Once off the call I didn't receive a text or email within 30 minutes, so I called back. She re-sent it, but I didn't get confirmation until Tuesday morning that my Thursday service was booked. I checked email and text messages Wednesday evening and Thursday morning before 8am. Since my appointment was at 9am, I arrived by 8:50 am to be informed that the therapist had called out and the next available appointment was at 2:30. As a caretaker, my "me" time is limited and scheduled, so 2:30 want possible. The manager did not speak to me. I was not offered a discount on a future service, nor was another location contacted. However, I am aware that their CANCELLATION POLICY dictates, "Cancellations In consideration of other guests and our specialists, we kindly ask that you notify us of any cancellation 24 hours in advance of a single treatment and 48 hours in advance of multiple treatments. All treatments must be reserved with a credit card. We reserve the right to bill half of the amount for missed appointments, for appointments canceled less than 24 hours in advance of a single treatment or for appointments canceled less than 48 hours in advance of multiple treatments. Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with Spavia." The hypocrisy, that as the guest, I am not afforded the same. As such, I can no longer recommend Spavia...

I’ve been a member for two years and have always loved the estheticians and their facial services. However, my experience with canceling my membership has been frustrating, and I still have two months of membership credits that the spa will not honor.

In November, I was informed via text that the card I typically use for auto payments had issues, and they hadn’t been able to process payments since October. At that time, there were still two unused credits in my account from previously paid monthly fees. Since I no longer frequent the area, I decided to cancel my membership and scheduled two appointments—one for myself and one for a friend—to use up the remaining credits. The team sent me a form to complete for cancellation but provided no further information on how the process worked or how it would affect my unused credits.

Unfortunately, I wasn’t able to complete the form until December. After submitting it, I was informed by customer service that my credits had already expired because my membership had been terminated due to missed payments. To use the scheduled appointments and the unused credits, I was told I’d need to pay the monthly fees for the past two months to reactivate my membership.

I find this policy unreasonable for several reasons:

Lack of Transparency: The spa claims the cancellation policy and the impact on unused credits were communicated via the contract I signed at the time of enrollment. However, I have no copy of this contract, and it’s unreasonable to expect customers to remember fine print from two years ago without periodic reminders.

Loyalty Should Be Valued: As a loyal customer, I believe I should have been reminded about the risk of losing unused credits if I didn’t continue payments. A simple courtesy reminder could have avoided this situation entirely.

Poor Customer Service: Throughout my communication with customer service, there were no apologies or acknowledgment of the miscommunication. Instead, I was repeatedly told I needed to pay past dues to access the credits, which felt dismissive and transactional.

I’m extremely disappointed that a customer-centric service would handle membership cancellations and credit policies this way. I hope this feedback helps others...

Recently went for a massage. Based on the reviews, I was very excited as I have been getting massages for the last 30 years I always enjoy them This was my first time at this spa. I was very impressed with the ease of getting an appointment quickly, and greeted by a very friendly receptionist. Equally impressed by the amount of information taken upon initial visit regarding medical questions, Allergies etc. The spa seems very accommodating and client focused and clean. The disappointing part of the experience which was ruined, was due to the services. Therapist used cold cream, lotion the entire time and her hands were cold at the start! During the entire course of my massage I told her three times that the lotion was too cold, and I was not enjoying the experience I even told her I have had massages before, and there is always a hot or warmed lotion used and could she get it warmed Her response was that they do not have lotion dispensers to keep the lotion heated! I had an added and extended service for a scalp massage for 10 minutes So I was actually thinking during the whole massage that would be the better part of my visit, since the massage was terrible. Unfortunately, the therapist literally poured a ton of oil directly onto my scalp, and then massaged it instead of putting it on her hands and working through! When I got home, I had to wash my hair four times to get the oil out! I mentioned to the receptionist when we were leaving that the lotion was cold, and I did not enjoy the massage Her response was. “Oh that’s interesting we’ll look into it.” I don’t know if the massage therapist I had was brand new or had minimal experience but overall I would not recommend this spa. UPDATE: I would like to acknowledge the owner Ryan for quickly contacting me to learn more about my experience. Ryan was truly open to listening to my concerns and took quite a bit of time to discuss this experience in detail with me. Ryan, thank you for your time and focus on client satisfaction, indicative of a high level of integrity and true client...