Batteries Plus Phone Repair — Attraction in Harker Heights

I was not happy with my experience when I got my phone repaired by Batteries Plus Bulbs. I called ahead and inquired about what I needed to do in order to bring my phone in and they said I could make an appointment but they didn't tell me I had to do it online, although it wasn't necessary. I thought the phone conversation was good enough after asking if 4:45 was a good time and they said yes, but that was not the case. When I got there they said that 6:30 was my guaranteed time that I could pick my phone up and took down my alternative number to reach me in case it was done sooner. I left work and returned at 6:30, but when I got there they said it would be another 30 minutes... I was of course frustrated because they had an alternative number for me, but did not call me to tell me it was not going to be done on time so I asked them if they could call me if it was not going to be done in 30 minutes and they said of course and apologized. I called them a little after 7 and asked if it was done and they said it would be another 10-15 minutes...again I was very frustrated because they DID NOT CALL ME after asking them to do so if it was going to take longer and if I had not called I would have left work again to just get there and it not be finished. I arrive there at 7:20 and he said it was just getting finished up, but did not get out of there until 7:40. I was not happy with the customer service, or the expectation of time, or the fact that they did not keep me informed when it was as simple as a phone call to let me know the repair was taking longer than expected (especially after me specifically asking that they do so). If they kept me informed I would not have been as frustrated with the situation, but I will not be returning here for another phone repair.

I initially gave them 2 stars for my initial visit but I had some issues with the repair in which they fixed the next day. Still had some timing issues but they did a good job on the repair the second...

Im so sad about what this gentleman did to me and treat me today. He raised his voice on me, and was trying to blame me for go and ask something about a phone the store repair and apparently my kids drop off. His manners, his way of communications are not from a civilized person who should be working in a store where people comes and go. Since the first time I approached him the day I drop my phone to be fix I received this experience and attitude. At first, i thought he was having a bad day; but clearly is a man who has bad personal issues or trauma; and should not be around people. He refused to gave me back my Iphone, when I ask for it, until I heard him. This is so disrespectful from any employer.

This guys should not be around...

Brought my Samsung tablet in to get the charger port repaired and they said the wouldn’t do it because it may need to be soldered and they don’t do that kind of work… right and this is supposed to be a place that works on all tablet’s including samsung.

UPDATE… NO SOLDERING NEEDED.

replacement port: $8 heat gun: $5 tech kit: $9 screen tape: $3

Learn a trade and do it yourself and save your money. it literally took me 15 minutes to fix what...