Ross Dress for Less — Local services in Harker Heights

I was in the Harker Heights, Texas store earlier today and was appalled by the customer service, or lack there of, that my friend and I had received. I came in to do a simple exchange and walked in and waited in line. When it was my time to go up to the register the cashier (Latoya I believe) asked if the lady behind me was returning and when the lady said yes the employee asked her to cut ahead of me. I let the cashier know I was there for an exchange and she told me to come to the front and then began to give me attitude stating she had asked if there were any returns and no one replied. I let her know I had just showed up. I couldn't do an exchange and was just going to make a return instead. I first asked if she had the number for the other Killeen store and if there was a way she could call them to see if they had the size jacket I was looking for. She then told me that Ross doesn't have those numbers and she couldn't call. Whether that is true, I don't know, but I found that strange. I then asked if she could write down the item number so I could call later on my own. She then told me that I could just call now. I said I had things I needed to do and then told her to just hand me something to write on and I'd do it myself. She ignored me and told me that I could walk off to the side and make the call. My friend, fed up with this woman, moved off to the side and decided to call the other store herself. While my friend did that I asked for it to just be made as a return and put on a gift card. She then argued that doing that would be more difficult for her and I should just go to the store and exchange it. I told her I didn't want to risk it not being there and to make the return. At this point I was done talking with her, grabbed my gift card and left. I decided I was going to call the store manager, after I had cooled down, and make a complaint to them and not jump ranks, but when I called to talk to the manager the tone of which she used to talk with me was astounding. Obviously tone can not be portrayed by email, but the attitude I received from her made it clear my complaint would be ignored. I immediately said "You know what, I'll just email someone else." and hung up the phone. I don't care WHERE you work, who you work for or how much you hate your job, I have been a manager at several retail and restaurant stores and you do NOT talk to a customer that way. This would not be tolerated. I was polite, calm and even though I wanted to go off on her, I took the time to cool down. I am extremely disappointed in the service that I received and promise I will never be shopping at that store again. I surely hope something is done to prevent this...

I am 9 months pregnant and because it is so hot outside (over 100 degrees everyday right now) I have to carry around bottled water everywhere I go..I came into the store looking for more nursery items for the baby room, spending over 200$ just a week ago in this same store and was planning on doing the same today. as soon as I walked in and grabbed my cart and put the bottled water in the cart, a very LOUD and rude employee literally yelled across the front of the store telling me I can NOT bring a drink in. Even though I did not see this posted anywhere in their store and have also seen people walk in with drinks before as I shop at this Ross (or to use) often. Because I was unable to bring my water in and also was very embarrassed from being yelled at like I was a child, I had to leave as my shopping trips there usually last between an hour and a half and two hours and I can not go that long with out water as my doctor has told me. I just can not believe how rude this employee was to me in front of a ton of people waiting in line to check out. One lady said 'shes very pregnant though?' And the employee didnt say anything. I believe she may of been the manager. So my advice to her; be alittle nicer to people. Even more so if they are super pregnant and you see them struggling to even walk. And letting money walk out the door over a bottled water is...STUPID. learn how to speak to people and how to be kinder. Business wise, there is nothing more stupid than letting a customer walk out the door OVER A DRINK. There was no reason why I deserved to be yelled at across your store. I am a grown adult and obviously cant do much damage with a bottled water. So, I will not be back to that store and will tell my friends about this also. Even more so my pregnant ones because they are obviously not kind to us...

Well I am going to get a little personal here. One day not long ago I was left to my self for a couple of weeks, short term bachelor if you will. Well not having someone tell you something is dirty or smelly sounds good in theory but in practice can turn into embarrassment. So I pick up a pair of pants off the floor thinking, "meh, clean enough." Well they weren't, it wasn't a powerful odor but by the time I got to work I had it in my head that there was a stink cloud radiating three feet out from all directions of my pants and that I left a ten foot stinky pant trail as I walked. Standing next to people put me in a state of utter self consciousness, "how many meetings do I have today?" I couldn't take it any more I pulled up all the clothing stores near me and there was Ross, they have good pants and cheap. Well I was there and back in less than half an hours with a nice bargain wrapped around my legs and other miscellaneous parts. Heck I even sprayed some more cologne on near the check out for that overcompensation goodness. I was back rubbing elbows and generally just walking around with my confidence fully intact, NO, more so because I had a new pair of pants. The moral of this story is "my wife should know better than to leave me to my...