CPR Cell Phone Repair Harker Heights — Local services in Harker Heights

What a refreshing and surprising incident this turned out to be! Dropped my relatively new iPhone 16e the other day and initiated a claim for covered repair under the insurance provided by Spectrum. Made an appointment for this afternoon to take my phone with a shattered screen to CPR Cell Phone Repair in Harker Heights, TX. I arrived a few minutes early, had a seat and waited to check in with my damaged phone. The technician helping me is named AUSTIN and I think he deserves to be Employee of the Month! Austin quickly determined that the screen was not shattered -- only the CHRYSHA 9H glass screen protector (available on Amazon, 2 for $20) that I put on in July was damaged! That's all. Just the screen protector! Apparently the darned thing worked! These people could have easily taken advantage of this old lady and the insurance company by claiming to have replaced the screen. But they didn't. They were honest. How refreshing is that? Austin also helped me by changing the "Action Button" on my iPhone 16 from Silent to Flashlight so I can stop accidentally silencing my phone, thereby aggravating my friends and family. What a nice young man! While I was there, a couple came in with a phone that couldn't be charged. Austin looked at the phone and advised them that there was a grain of RICE stuck in the charging port! He suggested they could try to fix it themselves or that CPR would do it for $55. If I were in their shoes, I would appreciate such honesty and straight-forwardness.

If you need cell phone, laptop or tablet repair, talk to CPR in Harker Heights. They were honest and fair with me and I trust you can expect the...

First post: Replacement screen replaced within an hour, knowledgable service, more than I expected to pay. Notice my home button is slightly lose but that maybe due to the moisture that was in the phone, loosened the adhesive.

Second post:...Weeks later, I've realized the quality of my replacement screen is terrible. I didn't even drop it, just bumped it and it cracked. The white "paint" around the screen is peeling on the interior. It looks terrible. Definitely not worth 100 dollars. Feel ripped off.

Third post: My screen started coming off my phone. So I went to talk to the manager (Casey). He was very rude and told me my battery was probably swelling and that isn't covered by the warranty. I complained, I paid 100 bucks and...he interrupted me and said you paid $98.97. Needless to say, I could tell he wasn't going to help me and left.

Days later, I went back to talk to the owner. He listened to my long winded complaint then apologized. He actually checked to see if my battery was swelling instead of assuming. Explained that their screen repairs hardly ever have these issues, maybe 5 a year...lucky me.

He replaced my screen and added a screen protector for free in 20 minutes. Told me to come back if I need to get my screen protector replaced. Thanked me for letting him make...

The outside of the establishment was immaculate & presentable especially considering there are multiple businesses on site. When you walk inside, the store is even more impressive and well organized. The staff was amiable and understanding of my situation and assured me everything would be taken care of. The wait time to receive my phone was appropriate and the price reasonable. I had searched many stores, and not many of them fix androids, and if they do, I feel like I am being overcharged compared to the cost of repairing an iPhone. This store also has the best price for fixing androids as well. Overall the store and services get a 4.5 rating from me. I would like to give 5 stars, but in me being a perfectionist, there are minor issues with my phone that I do not like, but I understand it is what it is. The most crucial part is that I was able to get essential photos out of my phone so I can relive those memories of my children. For that, I am more than grateful and wish this...