Lacks Furniture — Attraction in Harlingen

I bought all my major appliances here. My frigde stopped working i called to have it fixed. The guy came with no parts and we had to wait another week to get rescheduled. Keep in mind all my gorceries became useless without a fridge. Living off a small ice chest n fastfood. They came and fixed the problem the week later. That lasted a week and the fridge went out and again im out of another $100 plus of groceries. After a total of 3 times i asked for a replacement fridge they stated they couldnt do that. I also asked for reimbursement for all my food that i had to constantly throw out each time. They stated not thier problem which is ridiculous since i purchased a brand new fridge with warranty. Now recently my dryer stopped working. Called the same day they said we'll have a tech go out there in a 5 days. 5 days without a dryer and a baby is very inconvenient. The lady didnt seem to care at all and stated she'll call me tomorrow and give me a timeframe of when the tech will arrive. With no call for the timeframe i figured a tech would have to show since a service request was created. When i call to check what happened to the appointment the lady on the line stated that it was my fault for not answering the phone and stated the tech left a card at my house. I explained to the lady i never received a call and no one showed up to my house i have cameras to show thats a lie. She then stated they went to the wrong address because i didnt answer. Which again is a lie. Got rescheduled and now have to wait another week without a dryer that was brand new not even a year old. This place is just the worst. They give no help they don't care and selling appliances that constantly fail. We will never purchase from...

Customer service was good. ONLY problem is that what they are verbally telling you regarding the price and terms DO NOT reflect on the contract. the contract specifically states that it is 36 months interest free as long as you pay on or before the date given. If you are late on any payments THEN you will be charged interest, if you pay it off on or before the 36th month you will be reimbursed the finance fee.. Each and every person we spoke with stated that we had to pay off the account in 26 months in order to not pay the interest. So if we take their word for it and on the 26th month of paying on time and in full they can easily say we have 10 more months that we need to pay per the contract that we agreed upon and signed. Makes no sense. BUT I will give it to the employees that tried their best in the best way possible to explain a contact that directly contradicted what they were...

I had an outstanding experience working with Norma Salazar. From the moment I walked in, she was warm, attentive, and genuinely interested in helping me find exactly what I needed. Her product knowledge was impressive — she answered all my questions with confidence and provided helpful recommendations without ever being pushy.

She took the time to understand my style, budget, and space requirements, and made the entire process feel easy and enjoyable. I truly appreciated her patience and professionalism, especially when I was unsure about a few decisions. Thanks to her guidance, I found the perfect piece for my town house, and I couldn’t be happier with the outcome.

If you’re looking for someone who’s knowledgeable, personable, and truly cares about customer satisfaction, I highly recommend working with Norma. She made all...