James Avery Artisan Jewelry — Local services in Harlingen

My fiancé and I own 2 rings and a chain from James Avery. We went to this location to look around and decided to take advantage of the complementary jewelry cleaning that James Avery offers, since we have gotten them cleaned so well before at other locations. We also decided to buy a new polish rag since we wanted to maintain the polishing afterwards. When we returned to the location to retrieve our items, our jewelry was given to us UNCLEANED and just as tarnished as we left them. Assuming it was because of the age of the items, we waited until we returned home to determine whether or not it was the pieces or the service. Turns out, me and this $7 polish rag do a better job at cleaning jewelry than this James Avery location and their professional cleaning equipment. We called the store to make sure they coach their associates so it doesn’t happen to someone else. We also asked for compensation of a new polish rag, since it’s the best tool for cleaning jewelry. The associate tells us “the dirtier the better” and that they cannot compensate another $7 rag as it is “inevitable to become that dirty over a couple months of usage” when it became this dirty in a matter of a day. She also mentioned that pieces are only “properly cleaned” when items are requested to be hand polished, regardless of the fact that I’ve never received a piece with signs of tarnish after leaving it to be cleaned. I feel as if this location is not providing the same service that all James Avery locations do and do not recommend shopping at this location. Associate recommended the Weslaco location or any others when I expressed my dissatisfaction with their service. I...

If I could rate negative stars, I would. I previously had an issue with this store about a year ago, and their only solution was telling us to visit the Weslaco location in the future. We’ve been going to Weslaco for polishing ever since, but because of the drive and how long ago that experience was, I decided to give this location another shot today. When I returned to pick up my item, I realized I didn’t have the receipt. When the entire team that was called to the back office confirmed the phone number I provided was under my boyfriend’s name instead of mine, manager Carolyn came to the window and said my name was not with the phone number. I explained that it was my boyfriend’s account, which he used to purchase my jewelry. She asked “Is he present or his ID”, and before I could finish answering, she said she could not release the ring and sent back my ID. Her tone left me speechless and her facial expressions proved to me she was there to decline service instead of assisting in finding an alternate solution. I asked if it would be sufficient to show a photo of his ID. Her facial expression and tone immediately changed as she assured me it would, but before I could present her the photo, she was gone. How odd it is as a manager to decline service confidently and expeditiously, and then promptly disappear when the customer has found a solution themselves. Thank you to Melanie for helping me in the end. Good to know the staff has the ability to provide quality service despite...

I don’t usually go out of my way to write a review, but i had an experience that I needed to share. I got a promise ring that needed to be resized. I went in the store explaining I needed my ring resized and the sales associate automatically told me that they don’t do resizing and that I could trade in my ring and get 50% off another ring with the same value. I explained to her the website states the specialize in sizes and styles and how could they not resized a ring? She then kept going back and forth speaking with her manager and said “well we can send it to be resized for a fee”. I explained to her that how could she have not told me that at first and didn’t say anything. My ring has so much sentimental value to me and if I wouldn’t have expressed my concern with them not resizing my ring they would have given me no choice but to turn it in. This is taking advantage of customers for a quick sales versus valuing...