Big Island Off-Road — Attraction in Hawaii

I called the wrong number but got the right people. My 2015 Tacoma had automatic lowering running boards installed 3 years ago at another dealership. They inspected them. and told me i needed a new one the motor had gone kaput. It was 298.00. I paid in advance in March 2024. I was told 6 to 8 weeks, seemed odd to me. After 2 months I went to the shop and was told, the distribution warehouse was in the middle of moving. 2 months went by; I went back and was then told it burned down. And they'd have it in in 6 weeks. I am a 20-year small business owner in Kona. I was really busy and forgot about it till November and went back to the original place of business that I purchased it and had them installed. I was told that they could not even get them now. I got my 298.00 refunded. 2 months prior to this I accidently called Big Island Off Road. Mistakenly thinking it was the original shop. Sean answered and I realized my mistake. and informed him of my situation. He said to come on by if i didn't get resolution. I finally did. But now both sides were not operating. Sean took an initial look see and tested some circuitry. Asked that I bring in it back on Monday. I did. Met Ian and he explained to me, what he will look into. I got a call 4 hours later from Sean, saying it was all fixed. The motors were never bad, but needed a little adjusting etc. I have been a Big Island Resident for almost 50 years now. What Sean & Ian took on was above exceptional service with a fricken Awesome sense of humor as well as professional courtesy. No B.S. here. I am happy I mistakenly called Sean. He and Ian are a great team for all 4x4 off road and accessory needs. Mark Nelson Owner of Cloud 9...

Trying to find a 4x4 shop on Island is difficult...at least finding a good one. I came from SoCal where they have the best 4x4 shops in the world, so I am a little spoiled. I have a pretty custom rig and a lot of people won't work on it because so much has been done to it, and I am extremely picky who I let touch it. I came in to get my train horn fixed that a shop in SoCal did. They found the issue rather quickly and figured out the shop wired it completely wrong and they fixed the problem. The owner and staff are EXTREMELY friendly and are willing to just talk with you or show you some of their cool projects they have going on in the shop. I was there for about 30 minutes and I saw so many guys just come in to say hi, or show something new on their rigs or just dropping off gifts. They mainly specialize in lifts, but don't let that scare you away, they do A LOT and the owner will be very honest with you if he's able to do it or not. I 100% trust this shop...

Big Island Off-Road is great and the owner Sean is someone I can vouch for unequivocally.  The off-roading scene on an island is such that you almost can't help become friends and build relationships in the process of buying some gear.  Sean is such a good dude...  He'll help rescue folks who are stranded trail side or has been known to call friends (including me) to go take a stranger some oil when he can't get there.

Big Island Off-Road also hosts great events.  I've personally hung with them for wheeling on tough trails, off-grid camping, and things as random as beach-side movies... Watching "Jaws" at the beach was epic!

Seriously, it's a family run company with great service, competitive pricing, creative shipping when needed (always important when getting things to an island). It's owned by good folks you want to support and spend time with.  What more do you need?  Buy...