Ashley Store — Attraction in Hawthorne

I have waited a full year to write this review to show the staff at Ashley's Furniture that they do not know what the customer wants.

Not sure if the staff is still working here, but a year ago this month and this weeek I went into Ashley's Furniture to check out bed frames, mattress and other items for our house. I was approached by a guy in the bed department where all the mattress is at. I told the salesman when he approached me that I recently had received my Ashley's Furniture credit card and had $1,000 limit. He tried selling me a bed that costed $2000 when I specifically told him I want to keep within budget and check out the mattress in a box bed. He told me to forget about that mattress that I needed this $2000 mattress (only) and that I can extend my credit card limit. Who in the right mind as a salesman does this? He is not going to pay for my bills and telling me in a pushy way to get a credit increase so that I can buy a $2000 mattress. So I walked away from that deparment and kept ooking around.

Then, I was approached by a woman and here we go again. She tried selling me a bed that was over the $1000 limit on my card. I told her I wanted a mattress in a box that I saw online. She tells me, "Those don't last a year". Well this is the main reason I am writing this review to say that these salesmans are liars. My Queen size mattress in a box is in top shape. This mattress is one year old and still comfortable, still fluffy, does not sag or anything. Mattress feels like when I first took it out of the box.

Bottom line, these salesman don't care about the people. I went in there letting them know I had a limit and all they can care about is for me to get just one mattress that goes way over my limit. Another salesman telling me their own products do not work. Well you are completely wrong. Find attached image. Sorry about the pillows (we are moving out).

I hope management gets a new makeover because of these salesman I do not want to shop in store anymore. I bought the mattress and frame online and was not told by the computer to go past my credit limit.

Hope you Ashley's Furniture reads this and rethinks their approach on...

Save yourself the trouble and do not buy anything from here. It’s been a A disaster from the beginning. I purchased the couch online and then four days later. I was told that my order was canceled because the third-party who verifies your information couldn’t verify my banking information even though I did not purchase the couch with any banking information, I used a credit card. so I had to go in store and re-purchase the couch, pushing back my delivery date by a month, I use the same credit card that I used to purchase it online and everything went through. There’s zero reasonable explanation for the first one not going through.

When my white couch was delivered, it was covered in dirt. I was told Customer Service would be contact me the next day regarding scheduling a technician to come out and try and clean it, it was almost a week before anyone got back to me. It took me contacting the person I bought the couch from, Victor sending him a formal message documenting all of the times I’ve reached out to him and Customer Service and not received a response And threatening to have them dispute the entire charge through my credit card company before I got a response.

A week later they sent out a technician to try and clean it. It was not cleanable, so they sent me a replacement couch. That was also covered in dirt and the dust cover on the bottom was ripped off after receiving a VIP inspection. I’m unsure how this passed in the first place but not socked.

I’ve now been waiting over five hours for the technician to come and try and clean the new couch, they are late outside of the window provided, I’ve received zero communication about when they will arrive. I spent thousands of dollars on this couch, I’ve also spent hours of my life contacting these people to try and get this couch delivered to me in the state that it should be originally. There’s no reasonable explanation as to why it is this difficult to get a couch delivered in pristine condition. Don’t buy anything from the store. It’s awful. It’s a waste of time. Go to Macy’s go to Wayfair go to Amazon go to any other place that...

My salesman did his job and sold me a nice bedroom furniture set. I was in and out of that store quickly with what I intended to purchase feeling confident that the “discount” offered to me was the best deal. I come to find out an hour later that the same set sold on the Ashley website cost $100 less in total. I call the store to inquire about this oversight with the intention to price match/ correct this error. The store manager conducted her “research theatre” and “please hold” dance and chose to tell me that the price difference is due to a zip code tax difference. I cross referenced what I had, validated that the zip code was correct, and was still in the right about the price being lower which is what I communicated simply to her. I informed her that it would make more sense to cancel my order and purchase on the website to get the better price. And she said “Sure, go ahead and cancel” and then hung up on me. Shocked about the audacity of a manager willing to walk away from a sale and clearly pull the rug under from the salesman who would have earned a commission, I walked into the store 10 minutes later to verify what I had just heard to where the manager evaded me and someone at the desk handed me a piece of paper to sign to void the order. If I could give zero stars I would, directed to this manager who lost a forever customer and didn’t have the wherewithal to price match because she wanted to save face on her zip code tax lie. However I’ve opted for 2 stars considering my salesman was just fine and the cancelation was seamless. Senior leadership should train this manager on effective communication and sales etiquette or she’ll run this location out of a business. This is the first review I’ve ever written with less than 5 stars for a business. I and my family will not be stepping into an Ashley Furniture...