Batteries Plus — Attraction in Helena

Made appt online to replace iphone 8 battery. They acknowledged. Arranged schedule and drove into town and only once I was there did they tell me they had to order the battery.

I hear in the owner's reply that rather than clear ownership of a problem that can easily be fixed, a half-assed apology that implies I may have expected too much. Given that you have appointment software that in the system itself my appointment was coded as "RIS12453: Apple iPhone 8 Battery Replacement," you should not confirm the appointment without an inventory check to be sure you had the battery. The appointment system is clearly a good idea to be more efficient and waste less time, but care needs to be there to make sure it is working both ways. You wasted the customer's time and completely lost his business. I try to support local businesses, and if you had responded not with confirmation of my appointment but a report that you did not have the battery and would have to order it, I would have happily said order it and let me know when it comes in. Instead, my business goes to your major competitor UBREAKIFIX in...

I just went to the store to buy a battery for my garage door opener. Aside from it being 3 times the price I could have gotten it somewhere else, the clerk in the store was not going to sell it to me if I didn't give her my phone number. What is with the phone number requirement to buy a battery??? Strange deal!!! I finally gave her my phone number and she asked my if I was Cody XXXXX. I said no I am not, but that is my phone number now. She insisted that I must have another phone number. I don't know about you, but all I can afford is one smartphone for myself. I don't know anyone who actually uses two personal phones these days. I am retired so I don't have any other phone number. It was ridiculous to say the least to have to argue with her in order for me to buy a simple little battery. If she wasn't implying I was lying I sure don't know what she was trying to get across. I will not be going back to a Batteries Plus ever again after that little stunt. Have a nice day and Thank You...

My experience with Batteries Plus was not good. I had them replace a battery in my IPhone and the phone worked poorly and the battery life was bad. I took the phone to another company and the technician indicated that the battery used did not meet the Apple's specs and that was the reason for the erratic performance and the short battery life. I contacted Batteries Plus and asked them to refund my $$ and that I would return the battery. (3-4 weeks after they replaced it.) The manager informed me that their company policy is not to refund but to fix. I asked him why I would want him to fix it when they used the wrong product and that I was concerned that the policy may be incorrect in this situation. He was intractable, unreasonable and frustrating. Company policy is much more important to this company than fixing the...