Aditi Spice Depot — Attraction in Herndon

Small Indian store located off of Carlisle Dr, between Reston and Herndon. I think it may be Malayalee-owned and part of a chain, but not 100% sure. There is a restaurant within this store, which people are reviewing on this page--Amma's Kitchen--but has it's own Yelp page, so this review is just for the store.

Basically, you come here for the groceries and not the customer service, unless you know the staff. They have the rare south Indian gems that cannot be found in most of the other Indian stores (various Daily Delight products), along with regular Indian groceries. It is a bit out of the way, but sometimes a necessary trip. They sell all the usual items: produce, Indian snacks,...

Almost zero after sale service. Bought a ready to use batter mix the other day picked up via curbside delivery outside their store, i.e. they picked this one out of their stock - turned out to be covered in fungus when opened a couple days later. Informed the store, sent pics of the rancid batter. They refused to acknowledge the issue, said they wanted to see this for themselves, and was curtly told to bring the batter back - in the middle of Covid-19 stay at home! So, I would have to get in my vehicle and make the multi-mile trek back to the store just to bring back one package of batter.

These bozos lack commonsense, and they are rude and boorish.

Never going back...

Decided to drop in here for some chicken bullion or condensed chicken stock.

Well, they don't have it, which is super weird since the place is called "Aditi Spice Depot". May as well be called "We only have sketchy soup mixes and wilted vegetables Depot"

The place had that smell that it had not been cleaned in ages. Product was piled against the aisles and walls, the lighting was dim. Service was unhelpful when asked about the chicken bullion and told me they did not have it, then walked away.

Maybe a good place for buying some very limited variety of Spices, but other stores in the area are likely...