HERMÈS Dallas Highland Park Village Store — Attraction in Highland Park

WOW incredibly rude. My first time ever at Hermes store was in LA on Rodeo Drive. I walked in and was not helped at all. Not even one person approached me. I looked for a person and asked to see some scarfs. The person helping was not really helping. No suggestions, no questions, nothing. I went to my hotel got on line found what I liked and came back to the store and bought my item. Different sales person and also incredibly rude. I gave up on Hermes for years. Just recently I was blessed by a friend who gifted me a Birkin. I was not really exited but when I did my research on the bag I was so impressed by the story of this hard working woman and Hermes seeing her need and designing this bag for her. I decided maybe Rodeo was just “one bad experience” and decided to give this place another chance. Me and my husband walked in to the Hermes Dallas location and this lady started helping us. She was nice in the store and showed me all I asked about. My husband actually surprised me with a small Evelyn bag that day. We got so exited that maybe this could be our place. My sales proposal gave me her number and asked to text with questions or if I need anything else to purchase. I got home and texted a couple of days later with some questions. She did not reply. I texted again a couple of days later and she did not reply. It was my bday and we decided to stop by the store. We walk in and see her and she is on her phone texting. This was the worst experience ever. I gave her the benefit of the doubt maybe something happened or she was on vacation and work phone was at home, something. But on my birthday I was officially disappointed and uncomfortable. She, off course did not approach us. When we got home my husband reached out to the management team and she finally called and pretty much told me she could not text because I was asking “inventory” questions. So I guess she could not call and just tell me that? But me and my husband were understanding and decide to give her another chance. This week our anniversary came up and there was a scarf I like at the store and asked my hubby for it. And he texted her to help him surprise me with it. And guess who did not reply to my husband’s texts? Yeah. I know. He ended up buying the scarf I like on line and even paying the shipping price just so he doesn’t have to go back there. If I knew this is how it would be I would have looked for something else at another brand. There are a lot of really good luxury brands out there and if Hermes is not interested in just regular people that like something nice sometimes to celebrate each other then it’s their loss. That is what life is all about loving and appreciating each other. And some one else can be that for me and truly make our...

My wife and I have had the pleasure of visiting many of the Hermès boutiques throughout the world and we can in total confidence state that the Highland Park boutique is without a doubt the finest store in the entire organization. Move over rue du Faubourg Saint-Honoré. There’s a new flagship in town! DFW is fortunate to have this location with its exceptional staff. About the staff, that’s what separates this store from the others. Yes, we all know that Hermès craftsmanship and quality are second to none... hence the perpetual scarcity of many of their most in demand products. That being said, you can buy Hermès goods at any location in the world. What you might miss though is the exceptional service that you will receive in Highland Park that is far and above what could ever be expected even from a brand that is at the absolute pinnacle of their industry. Gladys Lok is the best in the business. Period. She takes the time to get to know and connect with you and finds out what you like and dislike. She not only showed my wife handbags but she explained their attributes and was honest about what colors bled more easily over time. She was knowledgeable about the history of each piece she showed us and took the time to show all colors available in store. Many times these scenarios feel rushed and often for no fault of the sales associate. When dealing with Gladys that’s not the case. She devotes her entire attention to you while somehow never once feeling pushy or in a hurry. It is a breath of fresh air. She allows you to make educated decisions at your leisure. She always has the answer. She knows the entire Hermès catalog front to back. Have a question about sizes? She’s got the answer. Different types of leathers and their pros and cons? Answered in detail. Gladys provided us with the greatest luxury shopping experience of our lives and we look forward to visiting with her many more times in the future for all of...

I was looking for a Lindy bag for my birthday in February. The bag was out of stock, so I pre ordered it and needed to pick up after few days. On that day, I was very happy and excited. I did my makeup and dressed nice to welcome my new bag . However, when I went to the store, no one saw me. The sales who make an appointment with me was not in the store. I walked upstairs and downstairs several times. No one came to ask me if I need a help. After few minutes, I took the initiative to find a sales to tell him I am here for pick up. He told me go downstairs and wait. After a while, another sales took out a box and gave to me directly. I asked if he can open the package and check it. He said:" you don't know what your bag looks like?!" I said:" I just want to make sure the color and style is correct. " He reluctantly opened it and showed me quickly . In the moment, my good mood was completely destroyed. I think Hermes' service should be proportional to its brand price. For normal people, Hermès is a very precious thing. Every customer who goes to the store should be respected. When I went to Hermès store in Denver, an assistant introduced me many bags patiently so that's why I decided to buy Lindy. The store did not have the color I want on that time, so I had to come back and buy it in Dallas. Now I fell I should order it in Denver store rather than...