GameStop — Attraction in Holland Charter Township

When Monster Hunter: World was released I pre-ordered the game a day before release for a friend and when I went to pick it up the Gamestop employees warned me that I would not receive any of the physical or digital bonuses associated with the pre-order because I had pre-ordered too late in the day with almost no explanation. I presumed limited stock on the physical items but also digital? They said it had something to do with the time I pre-ordered that day and at some point in the mid-day their system's clocks considered the sale a release day purchase but assured me that I would be able to pick the game up at 9PM. I never really understood how you can process an order and give a product to a customer 3 hours before it's release as a pre-order but can't give them the rewards associated with it. Whatever.

Fast Forward to today, a friend told me that he was having financial trouble but was hoping to purchase Pokemon Sword and Shield for him and his daughter. Looking to capitalize on the Double Pack that Gamestop has and get the pre-order bonuses associated with them I called today on November 14th 2019 10 minutes after the store opened. I asked if the product was in stock and if it was possible to pre-order the Double Pack over the phone to which the employee confirmed they had the item but they could not do a pre-order without putting money down over the phone. Remembering my snafu with Monster Hunter I asked if I should dash over to Gamestop on my lunch break or wait until I got out of work at 3PM and still be eligible for the pre-order bonuses. The employee assured me that it absolutely did not make a difference, at which point I asked him why it would matter in one instance (MHW) and not another to which he said he had zero clue and that just the other weekend many people pre-ordered the new Call of Duty: Modern Warfare game just before Midnight and were still able to collect all the pre-order bonuses associated with it. Slightly after 3PM I arrived at the store and explained to the clerk that I called earlier. He explained that they had one stock left of the Double Pack and that I would not be eligible for the associated pre-order bonus because it was late in the day and stock was limited and that the bonus did not apply to the Double Pack, only the single games. Trying not to be frustrated, I calmly explained that not only does the Gamestop website offer the pre-order bonus with the Double Pack as well as the standalone games, but that I called prior and was assured that this wouldn't happen. Completely indifferent, the clerk informed me I was more than welcome to come back and purchase the game in full at 6PM and that I could pick up the game at Midnight as a pre-order, but that I would receive none of the pre-order bonuses. Alternatively I was given the option to purchase each game separately but the Double Pack specifically offers exclusive content that you can't get with the individual products. I left and promptly went to Best Buy, who not only had plenty of the Double Packs in stock, but also honored the pre-order bonus. Incredible.

I went out of my way to avoid this situation, asked all the right questions and did my due diligence and once again Gamestop failed to deliver. The staff does not work with you or concisely explain anything. They have zero flexibility and BS you to get you to make a purchase. This has to be the 6th time I have went in there to purchase a console game for a friend or family member and there is some complication that is not resolved except for with a "too bad" and a shoulder shrug. Even now, at 6:30PM I am able to pre-order the Double Pack online with all of the advertised bonuses included on the Gamestop website. What distinction am I failing to understand about the pre-order deal if both Amazon and Best Buy seem to not have this problem? Why is the Double Pack pre-order bonus not honored but I was told I could buy them separately to have the deal honored? What difference does it make for a physical item? This store/ company and it's...

The WORST! My husband put a down payment on a funko pop in Feb. When they called to say it was in, my husband went to pick it up and they sold it. They stated they would get another one and guaranteed it. After 2 1/2 months, my husband went to check on it and they said it was discontinued. No phone call, no offer to accommodate for their mess up..nothing. When he went in for his refund, they gave it to him and when he said, Sorry, that he would never be back again, all he got from this dumb kid was an ""oh well, bye"as this kid turned around to continue flirting with this little girl.. nothing but a bunch of unprofessional jackasses. DO NOT GO TO THIS LOCATION!, they are careless, and thoughtless of their customers. it this had the option for 0 stars that's exactly what...

Twice in the past year I have pre-ordered games. First time, it wasn't delivered on the truck and they didn't know when it would come in. They said maybe sometime in the next three days.

The past time, apparently the game did come in, they had a display copy! But couldn't find the unopened copies. I was offered the display copy, asked to see the disc first, and it was scratched/scuffed. They offered to wipe the disc off for me if I wanted it.

I ended up getting a full refund for the game. They offered to call me when they find the copies or more come in. I just told them no thanks and that I would get it somewhere else.

You guys need to get your act together. I preorder games because I want a physical copy day 1. This is how you...