Best Buy — Local services in Holland Charter Township

The sales floor employees and the customer service desk are friendly, courteous, & prompt, but I do have to agree with another reviewer who walked around the (TVs) for an hour before finally walking up to an employee who was in the corner. I have dealt with with this particular store for 7 years and in that time, have spent somewhere in the neighborhood of $10K.

My issue is the Geek Squad counter employees. I sat there for 45 minutes without ever being acknowledged with a ' hello, we will be with you shortly ', a nod ...nothing. This is what occurred: I sat thru extensive sales pitches for Geek Squad's service plans to 2 customers dropping off repairs. Then the counter agent and 1st customer chatted about their children and what school they went to, (My presence has still not been acknowledged) what couple they had dinner with on and on & on over 45 minutes. The 2 customer had not been waited on either yet. By the way, I have a service plan and I was trying to use it, which, I have and paid a lot for already and here I sat. First, I was in the store to exchange an item. Customer service did that with no problems...we loaded the item in my car (in the loading zone). Secondly, I came back in to the Geek Squad counter to merely pick up a finished repair that they called me at home and said was ready to be picked up. While I continued to wait, the guy at the main entrance door walked over and asked me when I would be moving my car out of the loading zone. I said I didn't know, that I was still waiting to be waited on. I said I would move my car as soon as I picked up and loaded my repair. It was not my doing that it was taking so long.

BTW, I am handicapped with arthritis. That is neither here nor there but the pain I was in sure added to my angst. I really think that Best Buy corporate should look into this store and make some changes.

In closing, there is one fellow that is excellent on this crew, Eric, unfortunately he...

Hopefully Best Buy and Customers are reading this!

I stopped in to pick up an adapter at Best Buy. They had a malfunction with their software at checkout which caused a double charge to my bank account without showing a sale in their system. I couldn't take the product even though my bank account showed a double charge for the product. I was told by the gentleman that they would handle it and that the system would resolve itself in 24 hours. I really wasn't satisfied. They ushered me to the door and I asked them if they knew my information. He could not know it and I made it obvious to him that Best Buy wasn't going to do anything about it.

I waited 24 hours and sure enough nothing happened. I called the corporate number and they told me I would have to go in to the local location. Well I did that. Gillian or Killian told me I would have to call corporate and I told him corporate told me to go into the store. I just needed somebody from Best Buy to step up. I asked him if he would help me and he said no that my option was to call corporate. I told him I came in to upgrade my phone but would gladly walk away if he couldn't get somebody to help me. He pointed to the door and told me I was free to leave. WOW!!! I didn't know his name at the time so I asked what his name was so I could call corporate and tell them that he told me to call them. He refused to give me his name. I pushed back and finally a nice lady named Allison said she could help me. 5 minutes later everything...

Purchased some cables online. My friend offered to pick then up for me as it was out of my way. They arrived at the store and they refused to give them the order. They called me so I could speak to the representative. Cody and Collin, the "managers" on duty (combined age may be able to buy cigarettes but not alcohol) both stated that they would need to see my physical ID in order to pick up the items. I offered to send a picture of my ID, I described the items, offered to send a picture of my order, the credit card that I purchased the items with, the phone number on the account, my email address. They said none of that would work. They then said I could add my friend as an authorized person if I went on their app or website to do so. It would then take an hour to update. I would never ask someone to spend an hour in their cold, outdated, soulless corporate business; due to a stupid anti-consumer policy. I drove down to the Best Buy and was told that the actual Manager was home and would not be able to be contacted except by email. Customer care kept hanging up on me and were not helpful. This is the 2nd time in two weeks that different Best Buys have crapped the bed on customer service. At this point I would rather swallow a glassful of angry bees than give this company another dime.

Went on to spend 3 hours with customer support (clearly outsourced) continuong to hang up on me and claim their was no supervisor available and that their was nothing they...