AAA Hawaii — Attraction in Honolulu

NEVER USE this dishonest RIP-OFF company AAA but always try to use your insurance or a private tow company because the service is horrible. Here's why, I called AAA and ASKED the customer service representative, "If I paid for membership on the same day that i paid service if I could still use the service?"...and the representative told me "YES and to just pay online and call back". Unfortunately, i learned that this was a lie that the rep told me after I paid my money!!!!!! THIS COMPANY IS HORRIBLE!!!! I was stuck on the freeway and signed up to an upgraded plus AAA service & payed $100 to get a tow off freeway to my destination. Then after I payed for my membership I was told that I had to wait 7 days to use the service which included a 100 mile tow. This company told me after receiving my membership payment that i can only get towed 5 miles but for free to a safe destination. Then i was told by the company that i have to pay another $35 dollars for using the service on the first day! So I paid my last few dollars only because i was stuck on the freeway and then they told me that i have to wait 7 days to use the service and receive the 100 mile tow. So they only gave me a 5 mile tow but i was still stuck outside in my car after paying my $100 + $35. So they had me pay these fees but told me i had to wait 7 days. Therefore I was left stranded in my car!! Thank goodness that my auto insurance stepped in and placed an order to a nearby towing service. They provided me with a 40mi lift home through my auto insurance. From there I had to fight to get my money...

My family and I have had a membership with AAA for 15 years for our 3 cars. I am so grateful and extremely satisfied with their service. We have called them many times When I've run out of gas, battery died, or locked keys in the car. When we bought a brand new car from Honda in 2016 we were given a free roadside assistance which I thought I'd never need however we were sold a defective New car and every time I called Honda they could not come out...on the holidays...in the evening....or weekend....But AAA always came out within 20 minutes. Recently my New battery from Honda... 1 year old died for no reason.. AAA came out and rather than trying to convince me to buy a new battery from them because the battery was at 0%... he charged me and encouraged me to go to Honda to have them exchange it with the warranty....he even followed me to the service center to make sure it didn't die again. Well again Honda did not honor the warranty, and would not even charge the battery...But AAA did come out again the following day and charged my battery 100%... and now it's running fine. I have found Every one of their technicians extremely helpful and have gone above and beyond to assist me. Now that my teen daughter will be driving I feel secure she will be in good hands should we need...

My family and I have been a AAA members for a total of 71 years, and let me say right away that it has been a horrible recent experience with AAA.

This past Friday, I called in the morning to tow my car, which is not running, from my home to an auto repair shop in Wahiawa. After waiting for more than 2 hours, with out being notified that a town truck would not be sent to my home, I called and asked to speak with a supervisor. The supervisor “promised” me that she would follow up and that the dispatcher would let me know if a towing company would be available.

The towing company itself cancelled my service request for a tow, without an explanation. That company was MJ Souza Towing and CJ, so I definitely would not recommend this company either.

No one from AAA called to follow up with me, and I received no tow. I had to then call the repair shop, explain the situation, and reschedule my appointment for next week, thereby delaying the repairs to my car, all because of the incompetency of AAA! I am also very disappointed at the level of unprofessionalism of AAA, including the supervisor , who was supposed to follow through on my service request for a tow, but did not.

As such, I will not be renewing my membership, and I would not recommend AAA...