Public Storage — Attraction in Honolulu

After several years of my father and I being customers of this Public Storage location, the spring to the roll up door of my assigned storage unit unexpectedly busted due to wear and tear. With great help from Michelle and Ikaika, they were able to get the jammed roll up door to close and put in a work order to get it repaired.

Michelle along with the District Manager were able to accommodate me by relocating my unit temporarily into a pair of storage units equal in size (as one with the same dimensions as mine were not available) for the same price I am renting at. My father and I originally emphasized that we would ideally like to come back to the same unit once it was fixed.

Moving out of my original unit into the two temporary units was at first super stressful, as I was trying to think about how I was going to fit all my things into two units with a wall in between, how long I had versus how long I needed to make the move, and the fact that my availability to do all this moving was constrained because I work multiple jobs. But Michelle, Hau, and one other lady made were really nice to reach out to ask how things were going during the move. It was really nice of the Public Storage crew to put a lot of care into making sure I had sufficient space to put my items into while the work order was put in. In fact, I got really stressed out on what was supposed to be the last day moving out of the original unit with my hectic work schedule, but they were so understanding that they gave me least the next morning to finish up the rest of moving out.

A few days later, Donna called my dad to tell him that she had two different units available that were the same size of the original because it would be a while until the original one could be repaired. However, these units still were conveniently located.

We were able to select an alternative unit with the same dimensions with same or better access from the elevator, and move-in ready. And within less than two weeks, we were finally settled in.

Mahalo to everyone working at this Pubic Storage for being so caring and hardworking to ensure your customers are well...

Mahalo to Donna for her initial kokua (help). Facility was clean and comfortable. The unit had ample space for what I needed. Checking in was Makai’i (good) easy and instructions was clearly explained. I was also escorted to the storage unit and further instructed on the unit and access to elevator usage. Sorry can’t remember all the staff that helped me. They were all very professional and answered all my questions regarding the storage unit and and public storage background.

Checking out was extremely simple and easy. Except that I forgot my access code for the elevator. I checked out on 01/17/2025 at12:40 pm Hawaii time. Donna co-worker help me with the elevator code. Wish I could remember her name.

Public Storage on Waialae ave if I could give a rating it would be higher than what it is. Aloha spirit lives at this facility. Maybe because I am a Kupuna they treated me with utmost courtesy and respect. I know it’s not easy working with the public. I give all the staff my aloha for working at any of your facilities. I worked in the public sector for the University of Hawaii. I am retired. Mahalo to all for working.

Finally I hope your staff members get comparable pay for living in Hawaii especially those in front and behind the scene. Covered fully for Medical/Dental/and Vision. Your rate for storage unit is fare for what I needed.

I hope to continue using your facility in future when it is needed.

Aloha and Mahalo Hoku Akiu Retired...

We walked in just to inquire about a storage space, we knew absolutely nothing about what is involved. Donna greeted us and pretty much took control. She admitted they were working with a new system so she wasn't sure what to expect. Everything went well. She asked how big a house or apartment we were moving from, what we planned to store. She then told us the size of the unit we would need, and it just so happened there was one on on the ground floor that had just become available. She showed us the unit, we signed. She also helped us with packing material. But what I also enjoyed about Donna is the "local style" conversation we had along the way. It wasn't just "business as usual."

As far as the facility, we like it. Clean, large parking lot. The only negative is on one occasion later in the evening, around 8:30pm, there were "questionable" people that seemed to be loitering in the parking lot that made us feel unsafe. We can work around that by accessing our storage space earlier in the day. But other than that it's a great experience. We actually started moving items in that day!

Update: We needed a second storage unit. Renee was a great help in showing us our new unit. She even had the floor painted before allowing access to the unit. Great customer service from all of the staff there at Public Storage on 2888...