Today we drove over 45 minutes to see Santa Claus. Unfortunately, without reservations, Santa himself when asked refused and turned away kids. I'll post a photo of no line and no one waiting, Santa is sitting to the right of the Christmas tree about 8ft away. The person working told me, her managers will not allow walk up till 3:30-4. This person had poor customer service by her lack of compassion, empathy or sympathy or enjoyment. So we rode the carousel. While we stood by in eye view we noticed no one was seeing Santa for over 30 minutes. Yet it was fully booked??. Santa Claus sat there and ignored kids and parents and he too directed Me to speak with the photographer. Finally a manager started working and she explained its the "Mall" who is telling them what to do. Riverchase Galleria seems to be running a communistic establishment? No soup for you!! As I continued to chat with the manager, she was kind enough to allow us...my 6 year old princess. To see Santa! Wow! This was the worst unnecessary experience. Almost $55, for poor quality photography. We sure miss the company who worked at Brookwood Mall. They at least were outwardly friendly and demonstrated enjoyment.