Fitness NC Hope Mills — Attraction in Hope Mills

It is 10/02/23 there was a mix up on my payment i called and talked to someone on 09/29/23 to correct it i was charged twice they didnt explain why my key was never activated so i called seve4al times no answer on 10/02/23 i called several times so i can use the gym no one answered until about 3pm i started calling them around 10am the girl that finally answered the call was very rude and have the nerve to ask me why i was calling so much that she had other clients that she was attending to and that she would have called me back . Mind you i started calling the gym arount 10 am so why no response that gym is always empty thats why i chose that gym i dont agree with the way the girl answered interogated me on why i called so much all she had to do was answer the phone and say please hold or simply yell me to call back since she was attending another customer not good fitness nc not good treat your customers with a little respect . But the gym is always clean and never full so you can move around and use equipment with little to no wait not sute what happened to the lady at the front but she needs to learn how to communicate instead of giving the customers the third degree on why a paying customers are...

I've only been attending the gym for a short time, so this is more of an informative review. So far, the experience has been great and I'm thankful to have something so close to my house!

On the Fitness NC website, it does not state what the staffed hours are. Michelle is the only person that works at this location, and she usually tries to be there from about 9 to 5 on Mondays through Fridays. She is not there on the weekends. So if you try to call and reach the phone or show up in person outside of those times, she may not be there.

Additionally, this location unfortunately does not have the sauna or fitness classes like some of the other locations. I personally was not planning to use them, but I know that can be important to some when selecting what membership you'd like to purchase.

Aside from these things, there are a variety of machines and free weights to use and Michelle will show you around and explain everything with you in detail in person! I'd definitely encourage anyone to go...

I came this evening for a Class Pass reservation and the door was locked. I called a number they had posted on the door - the woman on the other line was incredibly rude and dismissive. She said I would not be allowed access to the gym because it was past 5p. I asked her how would I know that since it was not posted anywhere and I was able to book a reservation for 7p. She stated that I was being rude; I asked her how I was being rude when I was asking a question. She then proceeded to say 'Well if you would listen, I can tell you how to get access the next time.'. There will absolutely never be a next time. When you inconvenience a customer and then treat them with disrespect and it's unprovoked, why would you anticipate there being a next time? I will never return to this gym and do not suggest it to anyone else. It's in a strip mall, from what I could see it was incredibly small - I'm not even sure if they have a changing room and the staff is rude....