24 Hour Fitness — Attraction in Houston

Update: Nope gave them 3 more weeks. Same old crap. with exception to Glen who appears to be the only employee who takes his job serious, the staff here is worthless. weights everywhere except where they belong. Tripping hazards in the corridor to the elevator. 80lb dumbbells on the other side of the room. It's ridiculous that they can't simply post signs like other 24hr Fitness to remind people to rack their weights but having staff that completely ignore the problem. Glen is the only person that not only greets you at the door but will get up and do a walk through to keep the place picked up. any day he isn't working the place is a flipping pig pen. often times there isn't even any soap in the showers.

Update: in the mgt defence since I posted my complaint... Perhaps it was a singular employee or the rouse of a customer complaint, but the environment at this gym has improved. It's been 2 weeks and weights are racked in order and from what I can tell bathrooms are considerably cleaner. If it stays that way I'll give another star. Put in another power rack and I'll give 5 stars

Dirty, Disorganized. Weights are scattered everywhere. Filthy mold crusted locker room and showers. Lazy punks won't rack their weights and a staff that doesn't clean up or enforce rules. I come in early and weights are literally everywhere which means nobody cleans from the night before. I...

Aside from a mandatory robotic hello, the staff is not genuinely friendly and I've been going there for 15+ years. I usually just don't worry about it and focus on working out.

I checked in, they said a monotone hello and saw my face. I left something in my car and literally came back a minute later, they totally forgot I just checked in, a guy named David who was there a minute ago made me check in again. I told him I was literally just there but he told me to contact his boss (Which I never brought up, I guess to say he didn't care and to contact him if didn't like it. He actually was there for my check in a minute before). I understand rules, but a minute gap seemed arrogant to feel powerful rather than customer service for a twenty year member.

Keep In mind I'm a former customer service manager and now professional who never takes time to do this and usually praises people like the graveyard satff who do a great job.

Please communicate with David to understand people and improve customer service, along with his bare minimum staff in the morning. For every person that speaks up I guarantee there is a large silent majority who had poor customer service, don't say anything and just...

My Go-To Fitness Spot – Exceeds Every Expectation!

Out of all the fitness locations I’ve visited over the past 45 days, this one at 11528 Gulf Freeway, Houston, TX stands out above the rest—hands down!

From the moment you walk in, you’re met with a high standard of cleanliness and professionalism. The restroom attendant deserves a special shoutout for their constant attention to detail, keeping the facilities not just clean, but more than sanitary at all times.

At the front counter, the Social Sales Service Associate named Juice brings positive energy, friendly service, and genuine engagement with every member who walks through the door. It’s the kind of welcome that makes you feel like more than just a number.

The overall upkeep of the facility is immaculate, from the locker rooms to the workout areas. You can tell the team here takes pride in the environment they maintain.

If you’re looking for a fitness center where you’ll feel valued, safe, and motivated—this is the one. Five stars...