Amy Hieu Hair & Nail Salon — Attraction in Houston

I hate leaving bad reviews, this is literally my only bad review but I couldn't let someone else be misled like I was reading these glowing reviews. And the issues were more than could be written off by a bad day. I just moved back here, needed to get my haircut, and really wanted to support a small business. As a Vietnamese woman I was equally thrilled to support a Vietnamese female owned business. I made an appointment ahead of time for my mom and I and when I got there it was like they had no idea who was going to do it. I've worked at hair salons before and the state of this one was atrocious. There were a few colors happening in the salon but there must be something wrong with the ventilation because the place was REEKING with bleach, my eyes were watering so much. It was to the point that my mom cancelled her appointment and had to sit in the car with my little sister. Mind you this is with the doors wide open and a breeze and it was this bad. I was eventually brought to the back to get my hair washed and was given a literal tattered dish towel behind my neck and no cape. The hair was was very pleasant and I would've payed for just that but because I only had a face cloth behind my neck the jacket I had on was soaked through the back, I didn't notice until towards the end when I got up because it's thick. I think my hair wash was so long because they still didn't have anyone to do my scheduled cut. I was sat down and waited 15 minutes for Amy herself to come cut my hair. A girl came by and used paddle brush WITH HAIR ALL IN IT, and started brushing my hair it was like a horror movie. There was no disinfectant anywhere. Meanwhile the chair next to me was getting her hair bleached and the work was so shoddy, she was just slapping it on there not saturating the pieces completely and crumpling foils over it. The hair stylist looked like she was in a rush and foils would literally fall to the ground and she would leave them and not replace it. The work station was a wreck there was bleach plopping all around the floor as she slapped it on and her work tray had spilled bleach and trash all over it. Not to mention that the ground throughout the salon was covered with hair. There was no one getting hair cut and plenty of people around to sweep it. The whole place just looked incredibly dirty and I don't understand the reviews who say that it looked sketchy outside but was nice inside. It wasn't there were boxes and trash everywhere the chairs and capes were in really poor condition. If there had been a surprise inspection the entire place would've been shut down within 5 minutes. Again, I worked at a salon and am very aware of the standards you are legally required to keep. Eventually Amy came over to cut my hair and at this point I just wanted to get out of there with no damage done so instead of cutting off 3 inches of my layers I just opted for 1. Amy literally just picked up pieces of my hair one by one, snipped them and moved on. No feathering no blending of my layers it looked so blocky and uneven . It took her 6 minutes to cut my hair (I looked at my watch) and 15 to dry and curl it afterwards. The entire time she was doing it she was staring into the mirror watching another service that was happening and shouting across the salon trying to help another hair stylist doing a color who was looking extremely frazzled. At one point Amy stopped curling my hair and went over and helped her for about 5 minutes. Then she had another girl come stand next to her and hand her pieces of hair for her to curl and sent me on my way. The only reason I'm giving 2 stars is because of the sweet lady who washed my hair and the fact that it was like $35 for a wash and cut. I still tipped 20% as a courtesy but I left feeling so disappointed and scammed by the good reviews I had read. I would not recommend this place to anyone. I wanted to like it so bad but there were no redeeming qualities, the customer service, the environment, the work, it...

I realized my review was only on yelp so I wanted to make sure I shared my experience on google too since I do feel it’s important to let people know what happened here.

I had such a great experience when I went to Amy's. She and her team did a fantastic job with my hair and l even came in a few days later to do a deep conditioning treatment and I built a great rapport when I came. I tipped very well as well. I live in NY and was here to see my grandparents and I intended to come back the next time I was in town and Amy told me I absolutely should. We even discussed when I would need a touch up. She was raving about how great my hair was and taking pictures and was even telling me about her grandkids and I talked about my trip to Saigon a few years ago and we talked about food and it was truly great! Fast forward 4 months later, I text her to schedule my next appointment (as we discussed) when I'm there in June (she said to text her) and she tells me she's refusing my service and does not give me any reason other than she wants me to be happy with my hair and cannot do that which baffled me because I was SO happy with my hair and I literally have no idea why she said this and I feel really hurt and confused. I debated posting but I think it's important people know if you're trying to find a place that you can return to again and again and built a relationship with a colorist like I was, don't go here because your business might be DENIED! I wish Amy would have told me what the issue was because I guarantee there was no issue whatsoever when I was there. I'm truly hurt and disappointment with this...

I wanted to give this salon 0 star but the old lady (assistant) who did my hair was very nice. Amy (the owner of the salon) told me that it would be around $95 to color my hair. My hair length is a little lower than the shower and no color before. In the end, she charged $190 without any reasons!!!!! WHAT A RIP OFF. I know the $95 would only be an estimate but difference was HUGE! She only colored my hair brown. That's all. Amy likes to have a lot of customers at the same time. She turned out not be able to handle them all but let her assistants to do everything from the beginning to the end. I love the old lady (assistant) because she was so nice. But to be fair, she still lacked skills and I wanted my hair to be well taken care of because this is my first time coloring my hair. I also requested my hair to be one color even from root to the bottom. BUT Amy decided to have my root dark brown (like black) while my other parts are lighter color WITHOUT asking for my PERMISSION. When i saw the color and told her that I noticed some uneven hair color. She told me that she did me a favor that later when my hair grows out, it won't be weird and obvious. Nevertheless, it was not my option and i waned my hair to be how i wanted. I have to say that I am very disappointed in the experience that I had received from this salon. And I'm more...