Bluemercury — Attraction in Houston

I was disappointed in the lack of professional sales people working at the Voss Bluemercury location. A product I requested was sent from another store. It arrived at the Voss store the day before I came in to pick it up. I got a call telling me of its arrival. The following day I went in to buy the product. Sales rep "A" was behind the counter with her back to customers while doing paperwork. Standing behind her, I waited and waited for her to turn around. She never did until sales rep "B" came out of the stockroom and told "A" I was waiting. "A" looked in three places for the product, and, after she couldn't find it, she looked in the "order book" to verify the product was ordered. Rep "B" then took the same exact steps looking for the product but to no avail. Rep "B" decided to text the sales rep (C) that was working the day the product arrived to see if she knew of its whereabouts. I suggested she call her because she may not check her texts regularly. "B" reluctantly called her. Unbeknownst to me, "C" replied in a text saying she didn't know where it was, either. Then "B" was abrupt with me and asked what I wanted to do? I asked her what SHE would do? She finally told me that the store that sent it didn't have any more. I asked why she held that back information and decided to ask ME what I wanted to do? (I could not read her mind.) The more I tried to get feedback from her, the more argumentative she got. Her attitude and lack of concern made me leave. There was no apology from "A" or "B". I left wondering if "A" WAS TRAINED TO BE RUDE or WAS JUST BORN THAT WAY....should...

This is the most uncomfortable shopping experience ever. The first time I went in, I wasn’t greeted nor helped so I walked out. Came back again yesterday on a rainy Friday around 4-5 pm to look for a gift for someone. This first girl was aggressive when she swatch some blush on me and was rushing me to pick something. Was getting impatient when I couldn’t make up my mind. Felt peer pressure. I said I didn’t like any of them. Then she proceeded to walked away from me. Then I asked a different lady with glasses for sheet mask and she showed me 2 different ones. She got disgusted when I was honest “I will choose that one because the other one looks yucky” which it is. Why would I spend money on dusty icky fuzz all over the product? Sorry y’all don’t clean. All the employees would just rather get back to their conversation. At the end, didn’t buy anything. This store doesn’t carry any brands I was looking for. This is...

I have been a big fan of Bluemercury since I first visited a store in DC. The customer service has always been exceptional and the staff is always extremely knowledgeable, compared to other beauty stores. I'm in Houston for a few weeks and decided to visit the Bluemercury at Rice Village where I had a disappointing experience. I called this location instead and had the pleasure of meeting Amanda. The difference was night and day. If you're in Houston and need to get skincare, haircare or body products, please do yourself a favor, visit this location and...