Floyd's 99 Barbershop — Attraction in Houston

This is my first bad review in my life, hopefully also the last.

Today (11/22/2023, 3:30pm), the day before Thanksgiving, I walked in with a great holiday mood hoping to kick off the holiday with a good haircut - instead, I got a bad haircut, worse customer service, and totally ruined holiday.

I live within 5 min walk distance but I never visited here before since I got my own barber somewhere else. However, today I just wanted to try out Floyd's since it's so close. I didn't worry too much because all I needed was a simple trim - a routine maintenance - what could go wrong?

I was assigned to a barber upon walk-in, Will. I showed him over 10 photos of my previous haircuts from all angles, telling him I needed a trim to get back the same I had 3 weeks ago. He seemed pretty confident and started right away.

Throughout the 45 min cut, he always kept me back to the mirror so I couldn't see what's going on However, all other barbers always show their customers to the mirror side -  that's fine, I trusted him and I thought maybe that's how he works and I wanted to show respect, so I played along not saying a thing.

After 45 mins, he gave me a small mirror (still not turning me back to the big mirror side) and asked me how it looked - it looked very different than the photos I showed him. I kept calm and told him why I thought it's different. He didn't argue but also didn't seem to understand what was the problem. He even asked me how I'd like him to fix it technically - that's his job and he's supposed to know - as a customer, not a barber, all I can tell him is how it looked different. He seemed understanding and started to fix it.

After another 15 mins, he showed me the small mirror again (still not the big mirror) - the back was better but the front was even worse than before, with obvious careless cuts/holes. This time I asked to be turned to the mirror so I can see the full picture - really really bad... now we're even further away from the photos. I still kept my calm but had to tell him this is still not right - now he flipped out!! He immediately became agitated and yelled at me saying this looks exactly the same with the photos, and he kept repeating this not giving me any chance to explain. Then he called the manager/receptionist over asking if this is a good haircut. She (name unknown, check who's on duty from 3:30 - 4:30 on 11/22) quickly glanced my hair and mumbled "yeah this is good" while quickly walking away - all without even addressing me asking what I thought was wrong!!! As if I'm only a plant/furniture, not a human worthy of her attention, not to mention a customer!!!

At this point, it had changed from a bad haircut to a horrible customer service, I was really shocked by how rude both of them treated me! This left me speechless, but it got even worse!!! After the manager left, he seemed rather validated, then he YANKed my apron away with obvious anger while making a disrespectful noise - he kicked me out like a bag of trash, with a horrible master piece of his on my head. I didn't even get a hot towel!?! My face was still covered with cut hairs! I had to beg him to wash my hair so I could at least walk out decently! But still no hot towel for my face! I had to go to the restroom and cleaned myself for 5 mins to remove all those hairs everywhere.

As a lawful and civil citizen, I still paid my fee - $44 in exchange of a bad haircut and horrible experience! I walked out still in shock for several hours - is this the customer service anyone deserves? I felt bullied, and at the same time hating myself for being "too" civil/nice to them as I always am for anyone anywhere - they absolutely didn't deserve my manners, they should be yelled at just like what they did to me, and possibly other victims!

This nightmare made me realize how much better other barbers and other shops are, I should never even thought about trying Floyd's!!! I trusted them as a long-standing franchise and this was what my blind trust got me.

Hair, ruined! Holiday, ruined!! Heart,...

Been here 3 times. Have had 3 different barber/stylist each time I came. The first 2 were great but unfortunately moved by the time I had returned which they told me, 3rd time was Beth. She was very cool to speak with and did cut my hair and beard pretty good. Not my favorite haircut but it was good. I schedule an appointment for this past Saturday, that I unfortunately had to reschedule due to work calling me out of town for that weekend. We rescheduled for tonight. Unfortunately being the owner of my company, I was called to meet with a client for a project that was in a rush and without second think, my haircut appointment slipped my mind. Trying to reschedule again, I was informed I could no longer book with Beth Due to missing an appointment. I paid $45 for a haircut and $25 tip before and this is what I am told. That I am not worth the business. Honestly thought I found my home barber shop but they are not looking to keep you as a client in my opinion. They just want your money and get you out the door.

Edit: They were able to fix the situation promptly and professionally. Both me and employee were told this should not happen. I really like Floyd's and so glad I didnt let the one bad situation cost me a good barber/stylist and they didnt lose a...

The place has good reviews so I booked an appointment at 10:00AM, which allowed time for a shave before my 11:00 AM social appointment. But the receptionist didn't arrive timely, so all the barbers and I waited outside for the person to arrive because no one else had a key. Any time one person can single handedly close you business down, this is something that management needs to attend to - one person shouldn't be expected to be 100% reliable. The folks who were waiting with me outside were gracious, professional, and very apologetic. They were also on time. They seemed responsible, and seemed to care that I had been inconvenienced. They had nice hair, and beards, and I'm sure they know what they are doing. Alas, none of them had a key. After waiting 45 minutes, I left to attend my social event unshaven. I booked another appointment for after lunch. I got a call from the business when I was already on my way, to tell me that my new appointment wouldn't work either, and asking me to reschedule for that evening. I declined. I may try this again in a few weeks, but hopefully this issue of the receptionist being the only person with a key will be remedied in...