Houston Computer Geeks — Attraction in Houston

I was very impressed with the level of service that I received here and would recommend them to anyone. I had originally went and checked them out because of their good reviews and that they do 'free estimates and diagnosis.' When I went in I dealt with Anwar who was very patient in helping me figure out the problem. He offered me a very reasonable price to solve the problem while saving all of my data that was on my laptop such as pictures, documents, data, etc., which was extremely important. My laptop was finished the next day. Before I left he fired it up and showed me that everything worked and of course there was NO additional costs, fees, or anything. Whether you are having a minor computer problem, or are at your wits end trying to figure it out, like I was, just take it to Houston Computer Geeks and they will help you out. Just ask for Anwar. Once he told me that he could solve my problem for a reasonable price, I slept a lot better that night then I had the night before. Don't go anywhere else first, go straight to Houston...

My computer died, was not even able to boot it. Went to Best Buy Geek Squad, they wanted to charge me $99 and it would take up to 10 days to get it diagnosed. They don't seem to understand that some people need their computers get fixed asap, cause they need it to work and make money. I googled and Houston Computer Geeks popped up and boy am I glad I stopped there. I entered their store 30 min before close, it took them 15 min!!!!!!!!!!!! to get it diagnosed (compared to 10 days at Geek Squad), they kept it over night and brought it back to my house the next day afternoon. Connected all my devices, checked if everything was working properly and also let me check it. They did not even try to sell me anything, I thought I would need a new video card or something, but no. They charged me a very reasonable price. I learned my lesson... Stay away from corporate owned businesses as far as you can and support your local computer repair shop. They care about their customers. Excellent experience, will recommend them to all my...

Response:

I have used your services multiple times and have receipts to prove it. No one here is intentional out to hurt small businesses. If anything, the idea is to support small businesses. The purpose of reviews is to provide feedback to help others. I’ve had a negative experience with your business, it’s simple as that. FYI I use Yelp in most cases and if I feel I want to share my experience further I use Google Review in rare occasions, that doesn’t make my review fake. If I use Google to share bad experiences, so be it. Again, just because you don’t like my review, it doesn’t mean it’s fake. I love how businesses use that as an excuse for poor service that is being called out. This is the same attitude I got when I called to complain about my problem, instead of focusing on rectifying the issue. Thank you!

Can you tell me when did you bring your computer, we never fixed your computer. you have reviewed only 1 star to every business you have visited. your fake bad reviews hurt small businesses.Please stop doing...